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Amazon aces UPS,
FedEx on deliveries
Fading giants focus on
cost cuts not customer?
As Proficiency Post has reported since 2020, both UPS and FedEx have been eclipsed as the largest courier in the US by Amazon, which delivered more packages to homes in recently than both delivery giants. Ironically, as Amazon elevates the customer experience (CX), the fading giants are obsessed with operational efficiency and service reductions...
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Deal Hunters drive
hot weekend spend
What cost of living crisis?
CyberMon shopping spree
After a busy US holiday shopping weekend, shoppers are expected to spend a record $12Bn+ on cosmetics, electronics, apparel and WFH offoice gear on Cyber Monday, according to Adobe Analytics. After adjusting for price inflation, volumes were probably down....
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The Envy Office: Can
style lure workers?
From cubicle farms to
designer office spaces
Leading US/UK organizatiions are determined, almost desperate, to get workers back to corporate offices. With occupancy rates still stuck below 50%, they are trying everything inc. making office life look stylish. Is this just another evolution in the long history of office culture asks NYTimes Emma Goldberg & Anna Kode?
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Amazon struck
by worker strikes
European wide protest
about pay & practices
Amazon warehouse workers walked out on strike at multiple locations across Europe on Friday in protests against the e-commerce giant's working practices on one of the busiest shopping days of the year. How will amazon management cope and react?
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Touchpoints inspire
customer loyalty
How to create memorable
moments, that retain users
'First impressions are lasting impressions' could never be a more apt in describing the power of Touchpoints that inspire memorable moments and drive long term customer loyalty. We guide on how to create these unforgettable moments from the first touch...Updated for recent everyday, user chooser packaging experiences
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H a p p y
Thanksgiving!
To U S A readers from
the Proficiency Post team
We hope everyone has a wonderful day filled with love, gratitude and great food. From the Proficiency Post family to yours, have a Happy Thanksgiving and enjoy the Turkey; the Lions v Packers; and 49ers v Seahawks football
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Greenwash: Nestle
Coke fake recycling?
BECU "misleading facts give
users false sustainability take"
The European Consumer Organisation (BEUC) has raised concerns about the accuracy of recycling claims on plastic bottles, suggesting they mislead consumers. Coke, Nestle and Danone’s recycling claims are questioned in the refreshments market; and HP's claims in the printer market
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Johnson: Smart FM,
Decarbonizing svcs
Powering the future of
infrastructure productivity
Johnson Controls (ceo George Oliver) is a leading player in the decarbonization transition and smart technologies within buildings market. "Underpinning this is its growing services segment, creating greater revenue certainty and superior unit economics" writes Welbeck Ash Research. Q3'23 report delayed until 14Dec due to cyberattack
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B
ranvoy packs up
its 57th acquisition
The HyPac roll up race
resumes critical crunch
VC Kelso's BradyIFS acquired FEMSA's Envoy in Aug to create the $3.5Bn HyPac conglomerate. The new #Branvoy merger has resumed the roll-up race with the acquisition of a Texas packaging distributor, the combo's 57th to date. Will CEO Ken Sweder choose to integrate and rebrand?
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Haughty HP inks
PCs/Print plunge
PC/printers volume sinks
saved by huge price hikes
Old tech giant, HP Inc's PC/printer & ink sales volume declined again in Q4'23. PC demand fell losing market share to Dell & Lenovo. Can complacent ceo Enrique Lores 'stop shifting deckchairs' and really reinvent the fading force whilst focused on protectionism. Report analysis + Analysts' Q&A session here
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AMZN deliver 100%
recycled packaging
Sustainability commitment
inc. Renewable energy ops
Amazon's European operations have transitioned to fully recyclable delivery materials, including paper bags, cardboard envelopes, and boxes. “We’ll continue to invest in machine learning and sustainable materials to ensure packaging—is good for our customers, communities, and the planet.”
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