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  • haworth steve evo19H o w  N o w
    D o w n  V O W?

    EVO fails to expand range
    to serve Biz Supplies mkt


    VOW, the leading UK OP wholesaler, part of the EVO Group, continued its 10yr long decline in 2021 in spite of acquisitions, the collapse of rival Spicers; and ignorantly missed, broadline business supply expansion opportunities. Moreover, losses continued. What happened to VC owner Endless' much lauded investment in growth initiatives? 

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  • Hygienic Office 21Healthy Hygiene
    mkt momentum?

    Who's winning mkt share?
    12%+ avge price inflation


    Hygiene is now #1 business supply category alongside technology. Progressive business suppliers: brandmakers, dealers have pivoted into hygiene, safety, foodservice & packaging, WFH-tech & wellness services. Proficiency Index Q3'22 analysis is nearing completion with brands' volumes slowing, boosted by double digit price hikes. Complete

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  • Productivity stairway to heaven2Can dealers pass
    productivity test?

    From OP to personal svcs
    in hygiene, FS, pkg supply?


    We've written exhaustively about the need for OP dealers to convert from 'transactional' product suppliers to 'personalised productivity services' providers inc. hygiene, foodservice & packaging. Amazon is winning the transactional battle with same day delivery of broadline business supplies to WFH users. Can dealers pass the 3pt conversion test? We discuss and highlight the best practice services providers? Complete 

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  • industrial supplies invasionIndustrial supply
    market resurgent!

    Edu, H/Care, Infrastructure
    investments boost growth


    Q3'22 financial reports for leading industrial supply distributors are nearing completion e.g. Fastenal, Motion, MSC, Grainger, Wesco, Arrow, Berry, DXP show double-digit sales growth boosted by price hikes; and higher profits. Proficiency Index reviews the performance of the Top 20 US distributors in 2022 with insightful analysis and discussion with leaders, progress and plans for 2023. Updated

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  • OPeless Island'OPeless, OPaque
    reports hide dive

    Top10 leaders' misleading
    market over terminal trend


    Proficiency Index
     is reaching the conclusion of Q3'22 reports analysis. It has become obvious that many OP market CEO's, who have failed to reinvent their companies, are in denial; and desperately trying to mislead the market over their incompetence. We highlight the Top 10 losers and contrast with Top 10 winners... 

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Screen Shot 2022 11 29 at 2.00.34 PMOfficeCoffeeSvcs
specialists suffer

Can breakroom, water
suppliers to biz survive?


The Covid pandemic was disastrous for the breakroom, coffee and water service specialist channel to businesses. Sales declined -75%, but as employees return slowly to the office, the data for 2021 showed an upward trend to almost half 2019 'normal' levels, in 2022. 

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Vulture cap crash 2022How Mighty have

fallen since 2010

The tailspinning tale of


bigbox & vulture crash


Before 1986 the OP market was largely privately owned. The emergence of Staples set off a wave of publicly owned bigboxes that consolidated a fragmented industry. The rapid entry of broadline business supplier Amazon in 2006, sparked vulture caps' interest in asset stripping larger players, as the paper related market declined. We analyse what's happened since and highlight the strategic, thriving survivors. Updated

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Screen Shot 2022 11 27 at 1.08.32 PM'Shrinkf l a t i o n'
deceit exposed

Brandmakers downsize
quantity & inflate prices


Meet the man on a mission to expose sneaky price increases. Edgar Dworsky (pic) has become the go-to expert on 'shrinkflation' where products or packaging are manipulated so consumers get less for their money. NYTimes writer Clare Toeniskoetter went to many pharmacies and supermarkets near Boston (US) to examine product examples 

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haworth steve evo19H o w  N o w
D o w n  V O W?

EVO fails to expand range
to serve Biz Supplies mkt


VOW, the leading UK OP wholesaler, part of the EVO Group, continued its 10yr long decline in 2021 in spite of acquisitions, the collapse of rival Spicers; and ignorantly missed, broadline business supply expansion opportunities. Moreover, losses continued. What happened to VC owner Endless' much lauded investment in growth initiatives? 

Read more ...

Subscribe to read!

Productivity stairway to heaven2Can dealers pass
productivity test?

From OP to personal svcs
in hygiene, FS, pkg supply?


We've written exhaustively about the need for OP dealers to convert from 'transactional' product suppliers to 'personalised productivity services' providers inc. hygiene, foodservice & packaging. Amazon is winning the transactional battle with same day delivery of broadline business supplies to WFH users. Can dealers pass the 3pt conversion test? We discuss and highlight the best practice services providers? Complete 

Read more ...

Subscribe to read!

OPeless Island'OPeless, OPaque
reports hide dive

Top10 leaders' misleading
market over terminal trend


Proficiency Index
 is reaching the conclusion of Q3'22 reports analysis. It has become obvious that many OP market CEO's, who have failed to reinvent their companies, are in denial; and desperately trying to mislead the market over their incompetence. We highlight the Top 10 losers and contrast with Top 10 winners... 

Read more ...

Subscribe to read!

MPS thornMPS & BTS market
volume sinking fast

Print & stationery products
dismissed by digital users


Recent market research reports have proclaimed resiliency in demand for Back to School and Managed Print Services. Proficiency Index analyses found studies failed to separate volume from huge price inflation, resulting in misleading trends. Brandmakers supplying these markets report serious declines, confirming this conclusion...Later today

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Recession obsessiomWallSt's 'Recession'
obsession question

Economists: 'normalization'
BoA:Consumer/jobs strong


WallSt. opinion has been obsessed with incessant recession chatter since January, promoted particularly by CNBC/Bloomberg. What do leading economist, bank and industrial commentators think? Leading MainSt. Bank of America remains optimistic, reporting strong consumer spend volume, higher than 'normal' 2019. We analyse the Wall St forecasts v Main Street reality....

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Screen Shot 2022 10 04 at 3.15.04 PMB2B ecommerce
playing catch up?

B2C MCommerce practices
gaining power in biz supply


The business-to-business (B2B) sector has been slow to pick up on cues from the B2C consumer world, but those entrepreneurs who have adjusted are reaping rewards fueled by the Amazon user friendly webstore and delivery experience example...

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Hsu mike KCKimberly Clark:
clean up or out?

'Musical chair' exec moves.
Flat sales, losing mkt share


Kimberly Clark,
the $19Bn personal hygiene brandmaker, recently held an investors' conference. CEO Mike Hsu's near 4yr tenure has not improved flat sales performance or market share, yet he announced +5-7% inflated growth forecast for 2022? Now he's changing the short time-serving exec team. How much longer will investors tolerate lack of progress for the iconic brand? Updated

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