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  • haworth steve evo19H o w  N o w
    D o w n  V O W?

    EVO fails to expand range
    to serve Biz Supplies mkt


    VOW, the leading UK OP wholesaler, part of the EVO Group, continued its 10yr long decline in 2021 in spite of acquisitions, the collapse of rival Spicers; and ignorantly missed, broadline business supply expansion opportunities. Moreover, losses continued. What happened to VC owner Endless' much lauded investment in growth initiatives? 

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  • Hygienic Office 21Healthy Hygiene
    mkt momentum?

    Who's winning mkt share?
    12%+ avge price inflation


    Hygiene is now #1 business supply category alongside technology. Progressive business suppliers: brandmakers, dealers have pivoted into hygiene, safety, foodservice & packaging, WFH-tech & wellness services. Proficiency Index Q3'22 analysis is nearing completion with brands' volumes slowing, boosted by double digit price hikes. Complete

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  • Productivity stairway to heaven2Can dealers pass
    productivity test?

    From OP to personal svcs
    in hygiene, FS, pkg supply?


    We've written exhaustively about the need for OP dealers to convert from 'transactional' product suppliers to 'personalised productivity services' providers inc. hygiene, foodservice & packaging. Amazon is winning the transactional battle with same day delivery of broadline business supplies to WFH users. Can dealers pass the 3pt conversion test? We discuss and highlight the best practice services providers? Complete 

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  • industrial supplies invasionIndustrial supply
    market resurgent!

    Edu, H/Care, Infrastructure
    investments boost growth


    Q3'22 financial reports for leading industrial supply distributors are nearing completion e.g. Fastenal, Motion, MSC, Grainger, Wesco, Arrow, Berry, DXP show double-digit sales growth boosted by price hikes; and higher profits. Proficiency Index reviews the performance of the Top 20 US distributors in 2022 with insightful analysis and discussion with leaders, progress and plans for 2023. Updated

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  • OPeless Island'OPeless, OPaque
    reports hide dive

    Top10 leaders' misleading
    market over terminal trend


    Proficiency Index
     is reaching the conclusion of Q3'22 reports analysis. It has become obvious that many OP market CEO's, who have failed to reinvent their companies, are in denial; and desperately trying to mislead the market over their incompetence. We highlight the Top 10 losers and contrast with Top 10 winners... 

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superdealers 2010Top 2010 Resellers

Wher're they now?

Bigboxes, Wh/salers, VCs,
Indie dealers & groups


Bigbox market shares were declining back in 2010. Staples, Depot-Max suffered as Amazon surged & progressive dealers gained. What has happened since? We chart the performance of Top 30 resellers in US & UK and identify the leaders in the new broadline business supply market in 2022... Updated, more to follow

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Screen Shot 2022 11 22 at 1.40.30 PM'Hybrid Work
is here to stay' 

Indeed/Glassdoor’s Hiring
& Workplace Trends Report


The Indeed Hiring Lab and Glassdoor Economic Research teams have joined forces to shed light on what the coming years will bring to the labour market, and how these trends will impact employers, employees, and the future of work. Proficiency Index analyses the report and compares with business supply/services market research....

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Hygienic Office 21Healthy Hygiene
mkt momentum?

Who's winning mkt share?
12%+ avge price inflation


Hygiene is now #1 business supply category alongside technology. Progressive business suppliers: brandmakers, dealers have pivoted into hygiene, safety, foodservice & packaging, WFH-tech & wellness services. Proficiency Index Q3'22 analysis is nearing completion with brands' volumes slowing, boosted by double digit price hikes. Complete

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industrial supplies invasionIndustrial supply
market resurgent!

Edu, H/Care, Infrastructure
investments boost growth


Q3'22 financial reports for leading industrial supply distributors are nearing completion e.g. Fastenal, Motion, MSC, Grainger, Wesco, Arrow, Berry, DXP show double-digit sales growth boosted by price hikes; and higher profits. Proficiency Index reviews the performance of the Top 20 US distributors in 2022 with insightful analysis and discussion with leaders, progress and plans for 2023. Updated

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Screen Shot 2022 10 09 at 5.02.23 PMStrategy strength
v vulture culture?

Who wins hygiene market
merger war: FEMSA v VC?


Merger mania rages in the HOT hygiene supply market. 80 acqs have been completed by VC Advent's Imperial Dade and FEMSA's Envoy. Expect deals to reach 100+ by year-end in an $8Bn+ roll up. Proficiency Index analyses progress inc. who wins: Envoy's growth strategy or VC owners? Will latter invest in integrating systems or...strip and flip? Complete

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hybrid office zoom mtg 22Furniture mkt on
high hybrid alert

Corp office recovery weak.
Strong WFH demand slows


Furniture Market Review Q2'22: Covid crushed the corporate furniture market. Leading makers reported 30%+ demand declines, are still not back to norm. Meanwhile, WFH suppliers like Amazon, Wayfair, DWR (Miller) exploded with record revenues. We review leaders and new hybrid work developments accelerating the WFH, worklife confluence & ergonomics movement. Updated

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Screen Shot 2022 10 02 at 7.14.54 PMTop Foodservice
Trends of 2022

New staff'g, mktg, product,
srvce, pkg, delivery needs


Dining service evolved at a slow pace until Covid disrupted the industry and ushered in a new era for foodservice needs. Restaurant operators and suppliers had to adapt to new challenges in supply and staffing shortages and higher 'touchless' hygiene standards...

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Lucy home working 21What Lucy wants
in business supply

• 1 click mobile webstores
• Personalized delivery
• Hybrid, hygienic offices


Proficiency Index's 16th Annual Businesswomen 12 Pt Buying Survey (resumes from 2019), primarily users (typically Lucy) with executive power, is more valuable than ever. It provides greater insights into the latest trends in WFH, hybrid work and mobile shopping in business ... 

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Hygiene clean office 21Healthy Hygiene
market momentum

Who's winning mkt share?
10%+ avge price inflation


The #Paperless #Officeless #Touchless future is happening bigtime! Now hygiene is the #1 business supply category alongside tech. Progressive business suppliers: brand makers, dealers & MSP's have pivoted to sell customers hygiene, safety, foodservice & packaging, WFH-tech and wellness services. Q2'22 analysis complete, showing big brands volumes slowing in spite of double digit price inflation 

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Inflation bubble manThe Proficiency

I n f l a t i o n Index

+20% average price hikes
boost profits by +40-50%!


The Q2'22 reporting season is reaching a conclusion. Proficiency Index has analysed results to date and separated out the price inflation element from real volume performance. For example, Stora, Grainger, Navigator, IP, UPS, & Veritiv, all reported inflated profits fueled by high price hikes; a total of 80+ companies analysed to date...Updated

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not yesterday's news tomorrow."

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