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  • Lucy wfh iphone deskYour MCommerce 
    imperative call!

    All generations intolerant
    of substandard webstores


    Business consumers in hybrid working situations are all losing tolerance with substandard mobile webstore experiences writes Raconteur's  Oliver Pickup. Business supplies dealers have been tardy in transition and must wake up to the fact that industry leaders eg Amazon & Wayfair get 70% of their business from mobile device users. Action please!

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  • Most admired leaders 2018New Biz Supplies
    Benchmark Index

    16 categories to measure
    Best Practice CRM sales


    Proficiency Index
    has for 30yrs+ measured dealers' sales performance v best practice benchmarks. The benefits have enabled sales people to identify gaps in customer demand in order to maximise sales potential and improve customer productivity. We have updated the Index over 16 new business supply categories...

    Read More
  • Productivity stairway to heaven2Essentials of the
    New Business
    Supply Market

    Users' wants and needs:
    Personalised productivity


    We've decided to challenge OPI's pessimistic 'State of the OP Industry' report by providing a guide to the huge hybrid working opportunities that abound in the 'New Broadline Business Supply Market'. The report published yesterday covers: personalised B2U/WFH marketing, the broadline 16 business categories, MCommerce, CRM analysis and the integrated same day delivery winners...Updated

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  • Screen Shot 2021 05 17 at 12.25.37 PMWhat users really
    feel about MSP's?

    CRN Essential reports on
    outsourcing inc. MPS hype


    We hear a lot about the growth of managed services market (MSP's/MPS), but little from users about what they really think of the outsourced services model. The latest CRN Essential report features exclusive data that reveals the good, bad and ugly of how over 300 UK IT decision makers feel...

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  • Screen Shot 2021 05 15 at 1.44.29 PMProductivity watch
    for hybrid working?

    Surveillance an unwelcome
    intrusion v trust & privacy


    Software can track workers’ keystrokes, mouse movements, and website visits; screenshots can check attentiveness all in the name of productivity. However, this 'quantity' measure pales in comparison to the 'quality' of results motivated by trust and ownership....

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Most admired leaders 2018New Biz Supplies
Benchmark Index

16 categories to measure
Best Practice CRM sales


Proficiency Index
has for 30yrs+ measured dealers' sales performance v best practice benchmarks. The benefits have enabled sales people to identify gaps in customer demand in order to maximise sales potential and improve customer productivity. We have updated the Index over 16 new business supply categories...

Read more ...

Subscribe to read!

Screen Shot 2021 04 30 at 1.36.51 PMHealthy Hygiene
market momentum

Covid mitigation challenge
Q1'21 sales results analysis


The #Paperless #Officeless #Touchless future is happening bigtime! Now its #1 business supply category alongside technology. Business suppliers: brandmakers, dealers & MSP's have pivoted to sell customers PPE, hygiene supplies, WFH tech and wellness services.. We analyse Q1'21 results now complete inc. Navigator Paper, Brady, 

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commodity cliffPrint/papermakers
plunge prolongs

#OPocalypse: Diminished
demand+economy+Covid


All leading OP, Paper & Printermakers have now reported Q1'21 results. Printer paper is down 70%+ since 2008; another -15%+ in Q1. The shift to hygiene & packaging products is huge. We analyse results to date, now complete inc. HP & Navigator 

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Productivity stairway to heaven2Essentials of the
New Business
Supply Market

Users' wants and needs:
Personalised productivity


We've decided to challenge OPI's pessimistic 'State of the OP Industry' report by providing a guide to the huge hybrid working opportunities that abound in the 'New Broadline Business Supply Market'. The report published yesterday covers: personalised B2U/WFH marketing, the broadline 16 business categories, MCommerce, CRM analysis and the integrated same day delivery winners...Updated

Read more ...

Subscribe to read!

Screen Shot 2021 05 19 at 6.29.05 PM4imprint 4Certain
promo products 

Ad specialties market on
rise with TV commercials


Recently we've noticed clever TV ads for Vistaprint & 4imprint hyping the power of promotional products in a cost conscious economic recovery. This trend is confirmed as dealers report higher activity emphasizing their personalized services skills. We discuss the leaders activity...

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Hybrid Office workers 21Furnituremakers
fall as WFH fires

Corporate office collapse,
as home suppliers surge!


Furnituremakers Review Q1'21: Covid killed the corporate furniture market. Leading makers reported 30%+ demand declines. Meanwhile, WFH suppliers like Amazon, Wayfair (pic left) exploded with record revenues. We review leaders and the new developments that accelerated the B2U, Worklife Confluence & Ergonomics movement Updated daily

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Screen Shot 2021 03 02 at 11.19.50 AMFurnituremakers
fall as WFH fires

Corporate office collapse,
as home suppliers surge!


Furnituremakers Review Q4'20: Covid killed the corporate furniture and interiors supply market. Leading makers reported 30%+ demand declines. Meanwhile, WFH suppliers like Amazon, Wayfair (pic left) exploded with record revenues. We review leaders and the new developments emerging during the crisis that will accelerate the Worklife Confluence & ergonomics movement Updated for Haworth, Steelcase & Herman Miller Complete

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Screen Shot 2020 07 10 at 10.48.54 AMHealthy Hygiene
market momentum

Covid mitigation challenge
Q4'20 Suppliers' Results


The #Paperless #Officeless #Touchless & #Spotless future is happening BIGTIME! Business suppliers: makers, dealers inc.designers & managed services providers have pivoted to sell customers PPE, hygiene supplies, WFH technology, air purifiers & office planning services for social distancing. We review and analyse Q4'20 results to date inc. Bunzl, Cascades, Veritiv on 3Mar Updated daily

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commodity cliffPrint/papermakers
plunge prolongs

#OPocalypse: Diminished
demand+economy+Covid


Most leading OP, Paper & Printermakers will report Q4'20 results over the next 2 weeks. Printer paper is down 60%+ since 2008; another -20%+ in Q4. The shift to hygiene & packaging products is huge. We analyse Q4 results to date inc. HP, Veritiv, Mondi, Cascades & Verso Paper Updated daily 

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Predictions 2021Power Productivity

or #OPocalypse? 

Who will seize the single
source biz supply market?


What will happen in 2021 with Amazon, Apple, Facebook, Staples, Essendant, Shopify, SPR, Alibaba, Depot, WBMason, HP, U-Line, Imperial, EVO-VOW, Westcoast, Bunzl, Brady, independent dealers, dealer groups, wholesalers, furnituremakers, paper-printermakers, MPS, OP makers; foodservice; hygiene suppliers; packaging; AI, robotics,Tech/cybersecurity; Hybrid-WFH; B2U v B2B marketing trends. PP's 21 predictions updated

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not yesterday's news tomorrow."

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