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  • Officeless spaced outWake Up to
    a 2030 Vision!

    Will 2020 events accelerate
    'Officeless' and 'Touchless'
    worklife confluence trends


    NYTimes
    columnist Ross Douthat opined yesterday "The suspended time of the pandemic has put history on fast-forward". Is he right? We discuss his 2030 vision and how the business supply industry is pivoting to what may become the future marketplace situation.

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  • Personalised emarketingBusiness2People
    marketing passé

    B2B->B2P shift superficial.
    B2U is real personalisation


    There appears to be a wave of thinking from blog marketers reviving loose and redundant B2P aka Business to People marketing, away from traditional B2B methods. As we have championed for 20 years, the ultimate in personalised CRM marketing is B2U or Business to UserChooser typically Lucy, practiced by Amazon and progressive business supply resellers. 

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  • customer cold serviceCold chatlines
    cheat customers

    Impersonal, inflexible, slow
    service typifies bigboxes 


    "Live chat exposes fatal flaws in bigbox marketing" writes Hubspot's Jon Dick. "We live in the age of speed & convenience, info' is accessible 24/7, everything available on-demand. We want it all we want it now". But, we want human personalised knowledgeable response when we have a query. Big opportunity for local dealers...

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  • Screen Shot 2020 06 23 at 1.05.52 PMHealthy Hygiene
    market momentum

    #BeyondCovid: Major virus
    proof service opportunities


    The Paperless, Officeless, Touchless future is happening. Business suppliers inc. designers & managed services providers are rushing to sell employers fever scanners, box lunches & office planning apps for social distancing. Is it too soon to tell if they will work. We discuss NYTimes' Natasha Singer & Julie Creswell's report

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  • Screen Shot 2020 06 10 at 1.23.33 PM#BlackLivesMatter
    backed by big biz

    Apple, AMZN, Nike,Twitter
    add support for protesters


    NYTimes writer Tiffany Hsu reported "Major companies are often wary of conflict, especially in a polarized time. But some big brands are now taking a stand on racial injustice & police violence. We review action taken by the leading broadline business supply makers & distributors. Updated again

    Read More
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jones yancey snr TSRWill SPR investors

invest biz supply?

Is Narrowline bargain buy
another dealer group play?


As PP has repeatedly reported, Genuine Parts (GPC) the $20Bn conglomerate has been actively trying to exit OP wholesaling since the failed Essendant merger 2yrs ago. Now after no takers, it has facilitated a sale to an 'Investor Group' led by The Supply Room's enterprising chief Yancey Jones. What's the plan? We speak with Yancey...Tomorrow

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hume rich tech dataTechData takes in
big Cloud capital 

Apollo 

completes 

deal
drives wholesaler devt


Global #2 IT wholesaler TechData has completed its sale to VC Apollo Global Management after 8 months negotiation. CEO Rich Hume immediately confirmed a major investment programme in a cloud platform to support its growing base of VAR's and technology resellers 

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Screen Shot 2020 06 30 at 3.43.34 PMPower's OP dealer
survey questions?

Narrow self-interest focus,
fails to address biz market


UK dealer group Office Power likes its market surveys. Why? Leading questions lean towards dealer recruitment. That's understandable, but it fails to address big opportunities in the broadline business supply market; the need for personalised managed productivity services; the MCommerce imperative; and the growing strength of the WFH market. We discuss... Updated

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Fedex truck crash off roadFedEx: faded,
falling off road?

Repeat rate rises disguise
market share loss to AMZN


FedEx CEO Fred 'Smug' Smith
 again reported bare bones Q4'20 results to 31May'20. It again suffered serious declines in sales & profits, inspite of 2x rate increases. 'Smug' continued his arrogance towards the media and losing out to Amazon, USPS & UPS with an outdated, inferior service model

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keane jim scase handsSteelcase stung
badly by Covid 

Provides reinvention plans
to max hygiene & safety


Steelcase,
the global leader in collaborative furnishings, reported a huge drop in demand caused by the Covid WFH lockdown in Q1'21 end 31 May'20. Admirably, CEO Jim Keane's team reopened factories quickly and provided clients & dealers with support to reopen offices safely and productively. 

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donahue paul GenPts presSPR's wholesale
withdrawal wrap

Genuine Parts offloads to
big dealers' investor group


Genuine Parts Company (GPC)
 has completed the sale of SPRichards US operations to an 'Investor Group' of large dealers. This follows its Canada exit in Jan and the long expected withdrawal from OP wholesaling since 2016. Moreover, it sold its hygiene and safety operations to a venture capital group. We provide more detailed insight...tomorrow

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Screen Shot 2020 06 29 at 5.43.45 PMHerman Miller

seating sinks

Covid: Throws in kitchen
sink to maximize losses


Herman Miller
, the leading upscale furniture maker, reported a huge loss and sales shortfall in Q4'20. Disappointingly, CEO Andi Owen's report was less than transparent, disguising we feel, true performance and throwing in the 'kitchen-sink' to magnify losses during Covid. 

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Screen Shot 2018 12 14 at 3.24.27 PMWill Facebook fold
under pressure? 

Brand ad exodus extends:
Starbux, Clorox, M/soft, HP


The Facebook fall out is getting serious. The boycott of advertisers on social media is gaining momentum. Over the weekend Starbucks withdrew, today Clorox, Microsoft & HP with the powerhouse P&G expected to confirm soon. CEO Mark Zuckerberg's tolerance of misinformation and hate speech is under severe pressure

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vistaprint ALMVistaprint vilified
for #BLM blunder

CEO's incredulous excuse:
Clients' orders mixed up!?


Vistaprint
CEO Robert Keane has issued a personal apology after a customer who ordered #BlackLivesMatter posters also received 'All Lives Matter' prints in their delivery, resulting in a social media backlash. The CEO's explanation re-automated systems error carried zero credibility 

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Officeless spaced outWake Up to
a 2030 Vision!

Will 2020 events accelerate
'Officeless' and 'Touchless'
worklife confluence trends


NYTimes
columnist Ross Douthat opined yesterday "The suspended time of the pandemic has put history on fast-forward". Is he right? We discuss his 2030 vision and how the business supply industry is pivoting to what may become the future marketplace situation.

Read more ...

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not yesterday's news tomorrow."

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