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lucy starbucksR e a c h  for the
S T A R B U X
e x p e r i e n c e !

Aspire to ultimate model of
personalized productivity


Proficiency Post
has championed the 'productivity with personalization' principle since 2003. Model behaviour has been practiced by many progressive independents e.g. WBMason, but few major companies. The ultimate User eXperience (UX) continues to be Starbucks. We profile progress and highlight independent business supplier best practices.  Updated

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Screen Shot 2020 02 16 at 9.35.57 PM

Fast, green, on
demand is what
consumers want 

B2C & B2B MCommerce
the new AMZN standard


Immediate gratification is what customers want. People, consumers and businesses are now used to perfectly executed services — ordering via mobiles (70% at Amazon), with rapid delivery and brilliant customer service writes DHL Express' CEO Ian Wilson

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Screen Shot 2020 01 27 at 3.50.00 PMHigh Performance
food wholesaler 

Breakthrough in Biz Supply
market opens opportunity


The Food & Beverage (FaB) supply to business market continues to grow at +4%/pa compared with a -10%/pa decline in the OP industry. Progressive resellers are seizing the opportunity to add hygiene, foodservice & packaging supplies to their single source business supplies strategy.  One of the main FaB wholesalers is Vistar (parent PFG). We profile its progress inc. interview w/chief Pat Hegarty

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Screen Shot 2020 01 13 at 12.56.57 PMPurell's pure
hygiene plans 

GOJO's new CEO Jaros'
germ fighting growth aim

 

Effective 1 Jan GOJO Industries, the Purell hygiene brand maker, named Carey Jaros as CEO. We interview Carey about her plans to accelerate the growth of the 'Purell Solution', to holistically fight the spread of illness causing germs. Tomorrow

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Screen Shot 2019 12 24 at 12.16.13 AMAMZN Everything
store lost control? 

Own Goals point to Prime
power failure w/partners


20 years ago, Amazon opened its 'Everything Store' for anyone who wanted to sell something. Then it began demanding more out of them writes NYTimes Karen Weise. 2019 may go down as the year it lost control of its business & partnerships with 10 own goals conceded

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hall neil computacenterComputacenter's
clear leadership

UK#1 Tech reseller chief's
insight as good times roll

 

UK top tech reseller Computacenter’s UK MD Neil Hall (pic left) talked with CRN about topping 'TheTop VARs 2019' list; the strength of the IT market and why he never looks more than 2 years ahead

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Betts terry CCS deskCCS Media sales
soar past £250m

Academies & flex working
fuel phenomenal growth


UK's leading independent
 office dealer CCS Media
will break through the £250m ($300m) revenue this year. Another year of powerful double digit growth. We speak with CEO Terry Betts about the investment in people development and results... On Monday

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Screen Shot 2019 11 18 at 4.06.41 PMStaples' Worklife:
the way forward

New CCO Joanne Harris
outlines vision & strategy


Last week we visited Joanne Harris, Chief Commercial Officer of Staples Business Advantage who joined from consumer brand powerhouse P&G almost a year ago. We discussed the new vision, strategy & differentials the new team will bring to the busines supply market. Updated

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Screen Shot 2019 11 18 at 2.05.13 PMNestlé's virtuous
profitability plan 

Working on environmental,
sustainable food products


Nestlé,
the #1 world food company is trying to show it can be environmentally sustainable and still make money. Activists are skeptical says NYT's Jack Ewing. Can it overcome a corporate history of false brand promises e.g. Camel, Amazon, Coca Cola, Gillette & VW?

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Screen Shot 2019 11 12 at 12.59.00 PMMDLZ: Healthy
State in Snacking

Report matches mobile
lifestyle w/sip & munch


Food & snacking giant Mondelēz International has released its first 'State of Snacking' report on the rising global consumer snacking trends compared with sit down meals. We analyse and comment on The Harris Poll prepared study...

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