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31 Dec 20
Updated: 5 Jan 21
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Top Performers 2020Best Performers
Review of 2020

Leaders, brands, web,
products, productivity,
services, ads, greenest.
'Essentials' winners all


The #OPocalypse aka perfect storm that impacted the office supply market in 2019, got worse in 2020, with the devastating effect of the Covid catastrophe. Even progressive broadline business suppliers suffered, but escaped with a rapid pivot to PPE-Hygiene-WFH 'essentials' e.g. Amazon, P&G, Lenovo. Proficiency Index reviewsbest performers in each category. Complete

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26 Dec 20
Updated: 30 Dec 20
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Screen Shot 2020 12 27 at 2.47.22 PMMarket Review'20 
Jan-Dec Analysis

OPocalypse saved by WFH,
Tech, PPE/Hygiene supply


The perfect storm of a slowing economy, paperless office power, vultures attack was exacerbated by Covid. This proved tragic for traditional players, but welcome relief for 'essential' suppliers like Amazon, Walmart, Target and WFH specialists eg Best Buy, Home Depot & Wayfair. We chronicle the main events. Complete 

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21 Dec 20
Updated: 31 Dec 20
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Most ResponsibleScreen Shot 2020 12 21 at 4.40.06 PM
Companies in US

Newsweek 2021 Top 400
inc.40 Biz Suppliers: HP#1


Newsweek just published the US' Most Responsible Companies 2021 rankings. Together with Statista it lists Top 400 scores in Corporate Social & Environmental Responsibility (CSR). Great to see 40 leading broadline business suppliers featured. We comment on their achievements

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20 Dec 20
Updated: 22 Dec 20
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Christmas crackers 2017Xmas Crackers &
Top Turkeys 2020

Reflections on Covid hit,
OPocalyptic, WFH year
saved by PPE/hygiene


MERRY CHRISTMAS!! 2020 will go down as a terrible year for ‘turkeys’ (aka vultures) citing the ‘Covid' excuse as cause for failure. For progressives it’s been tough too, but rescued by pivoting quickly into new business supply categories: PPE/hygiene & safety; WFH tech & ergonomics, refreshments & packaging.

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15 Dec 20
Updated: 21 Dec 20
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Screen Shot 2020 12 15 at 10.58.22 AMTop Biz Supply
M&A's in 2020

Technology, Hygiene, OP,
MPS deals in Covid crisis


The year long global pandemic has been devastating for many small businesses accelerating negative consolidation. Meanwhile, progressive M&A trends towards a 'paperless, officeless & touchless' future driven by technology surged. We review the top positive and negative deals of 2020

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25 Nov 20
Updated: 25 Nov 20
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commodity cliffPrint/papermakers
plunge prolongs

#OPocalypse: Diminished
demand+economy+Covid


Most leading OP, Paper & Printer makers continued to report deeper demand declines. Printer paper is down 60%+ since 2008; another -20% in Q3; the shift to hygiene & packaging is huge. We analyse Q3 results updated today inc. HP, Metsa & Mondi

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25 Nov 20
Updated: 25 Nov 20
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Hygiene HarryHealthy Hygiene
market momentum

Covid mitigation challenge
Final Suppliers' Scoreboard


The Paperless, Officeless, Touchless & Spotless future is happening. Business suppliers: makers, dealers inc.designers & managed services providers have pivoted to sell employers PPE, WFH technology, air purifiers & office planning apps for social distancing. We review Q3'20 results.. Market analyses complete inc. Berry, Brady & FEMSA

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23 Oct 20
Updated: 23 Oct 20
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mobile webstore masters 2016Mobile Webstore
M a s t e r s 2020 

WebWatch Review: WFH
user experiences v Amazon



The Covid induced WFH lockdown has spiked online buying particularly Mobile Commerce. The Proficiency Index WebWatch team has reviewed leaders' webstore experiences, 'browsing & buying' PPE, hygiene and technology essentials. We analyse & compare v the Amazon best practice model. Updated

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19 Oct 20
Updated: 19 Oct 20
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WFH Lucy TomFurnituremakers
fall as WFH fires

Corporate office collapse,
as home suppliers surge!


Furnituremakers Review Q2'20: Covid killed the corporate furniture and interiors supply market. Leading makers reported 30%+ demand declines. Meanwhile, WFH suppliers like Amazon, Wayfair exploded with record revenues. We review leaders and the new developments emerging during the crisis that will accelerate the Worklife Confluence & ergonomics movement Updated or Haworth & HNI/HON latest results today

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14 Oct 20
Updated: 15 Oct 20
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Amazon Bezos Climate PledgeSustainability
Superstars 2020

Corporate Knights' Global
Index top performers


Corporate Knights' Global Index has ranked the Most Sustainability Companies 2020. We invited dealers, distributors and manufacturers in the business supplies industry to submit details of their corporate social responsibility (CSR) initiatives and progress. We highlight the criteria and review progress thru' October

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  1. Industrial Supplies Market 2019/20 Review & 2021 Outlook
  2. Top 20 Women Marketers 2020
  3. Print/Papermakers Q2'20 Financial Review
  4. OPocalypse Now! Printer/Papermakers plunge pervasive

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