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Screen Shot 2022 12 15 at 12.06.14 PMEmail v Direct mail
'premium' delusion

Self serving user research
hypes anti-green practice


Direct mail remains a powerful marketing force according to new consumer research reporting a strong connection with junk marketing. Consumers said they were more likely to read a letter than an email? So why don't the most successful marketers today e.g Amazon, Nike,Target participate?

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McPherson DG Grainger shirt 22Grainger's Zoro
makes its mark

SMB industrial supply 
specialist sales >$1Bn


Grainger,
 the $14Bn+ in sales, international broadline industrial & business supplier's SMB ecommerce market specialist Zoro, just announced it reached $1Bn sales mark.  "Sales were boosted by higher prices and market share gains in hygiene and safety supplies" claimed ceo DGMacPherson 

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IScreen Shot 2022 12 14 at 11.33.38 AMndustry Blasts
Mismanagement

"Appalling comms" over
huge software price hikes


Big Blue ceo Arvin Krishna's arrogance seems boundless. IBM, announced huge price hikes in Nov, but now maybe is climbing down? Channel partners are outraged: "Communication has been appalling. Customers already deciding to cut IBM software spend" one major dealer stated.

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Screen Shot 2022 12 13 at 7.50.14 PMABM's 'Enhanced
Clean' progress

Hygienic facility services w
Edu contract wins + acqns


ABM, the leading US facilities management services provider reported recovering results in its Q4'22. CEO Scott Salmirs commented on the acceleration in work orders for virus protection and 'EnhancedClean' services plus details of another acquisition...

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Screen Shot 2022 12 13 at 3.06.19 PMJabra jacks up
video comms

Collaboration power drives
hybrid/users' productivity


Video communications leader 
Jabra chief Nigel Dunn talked to CRN about goals for its UK channel in 2023 and beyond. The vendor shares its assessment of the last year and what's next in store for partners and hybrid and personal productivity

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phaure hawkins office oracle 18Office r a c l e
lands acquisition

Progressive rising star en
route to #1London reseller


We first met Matt Phaure & James Hawkins leaders of business services reseller Office Oracle (SE London) in 2018. The positive spirit and energy was infectious, a typical throwback to the glory days of Copygraphic & Cartwright Brice. Now they've made their first serious acquisition...

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Screen Shot 2022 12 11 at 7.42.43 PMAMZN to Inspire
TikTok shoppers

Social media video content
app drives direct to basket


Using TikTok social commerce, Amazon has launched a new app called Inspire, a hub for customers to discover and explore products. The video content, created by brands, influencers and customers etc., can be engaged through likes and links to the webstore...

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jelenick craig costco whCostco's growth
steadies down 

Store traffic & Ecom slows.
Sales +48% v norm 2019


Costco the leading international $230Bn+ home & business supplier slowed down from its double-digit % growth roll. "Store traffic slowed with slightly higher ticket values" reported Craig Jelenik ceo"Moreover, the success of the logistics acquisition has driven lower cost and faster service". We analyse and comment. inc Q&A session

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Screen Shot 2022 12 09 at 1.04.41 PMEssity talking up
Tork in hygiene

Don Lewis on PeakServe,
Vision Cleaning success


Essity
, the $15Bn+ international hygiene & health supplies maker, updated the market on progress since Q3'22. CEO Magnus Groth's
inflated 
growth hype maybe gaining traction. Broadcasts featuring Tork brand chief Don Lewis (pic left) highlight innovations in high capacity, towel dispensing and tech controlled cleaning services, that enhance productivity for businesses. 

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benioff Marc Salesforce 22Salesforce soars
beyond $30Bn

CRM king elevates cloud
despite exec departures


CRM #1 provider Salesforce.com ceo Marc Benioff brimmed with enthusiasm about growth trends in Q3'23 and a magical $30Bn+ forecast for 2023. Yet WallSt was not impressed, nor the exit of the unsustainable co-ceo situation; and subsequently the Slack chief's departure? The lone wolf leader seems unfazed...

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