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  • Officeless spaced outWake Up to
    a 2030 Vision!

    Will 2020 events accelerate
    'Officeless' and 'Touchless'
    worklife confluence trends


    NYTimes
    columnist Ross Douthat opined yesterday "The suspended time of the pandemic has put history on fast-forward". Is he right? We discuss his 2030 vision and how the business supply industry is pivoting to what may become the future marketplace situation.

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  • Personalised emarketingBusiness2People
    marketing passé

    B2B->B2P shift superficial.
    B2U is real personalisation


    There appears to be a wave of thinking from blog marketers reviving loose and redundant B2P aka Business to People marketing, away from traditional B2B methods. As we have championed for 20 years, the ultimate in personalised CRM marketing is B2U or Business to UserChooser typically Lucy, practiced by Amazon and progressive business supply resellers. 

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  • customer cold serviceCold chatlines
    cheat customers

    Impersonal, inflexible, slow
    service typifies bigboxes 


    "Live chat exposes fatal flaws in bigbox marketing" writes Hubspot's Jon Dick. "We live in the age of speed & convenience, info' is accessible 24/7, everything available on-demand. We want it all we want it now". But, we want human personalised knowledgeable response when we have a query. Big opportunity for local dealers...

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  • Screen Shot 2020 06 23 at 1.05.52 PMHealthy Hygiene
    market momentum

    #BeyondCovid: Major virus
    proof service opportunities


    The Paperless, Officeless, Touchless future is happening. Business suppliers inc. designers & managed services providers are rushing to sell employers fever scanners, box lunches & office planning apps for social distancing. Is it too soon to tell if they will work. We discuss NYTimes' Natasha Singer & Julie Creswell's report

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  • Screen Shot 2020 06 10 at 1.23.33 PM#BlackLivesMatter
    backed by big biz

    Apple, AMZN, Nike,Twitter
    add support for protesters


    NYTimes writer Tiffany Hsu reported "Major companies are often wary of conflict, especially in a polarized time. But some big brands are now taking a stand on racial injustice & police violence. We review action taken by the leading broadline business supply makers & distributors. Updated again

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Screen Shot 2019 11 21 at 1.20.02 PMAmazon advances
Dash Smart Shelf 

Automatic restocking of
regular business supplies


Amazon
continues to automate its business supply ordering & delivery systems: Alexa speakers and Key entry devices. These innovations call for dealers to step up personalised driver and collection processes

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