Your MCommerce
Business consumers in hybrid working situations are all losing tolerance with substandard mobile webstore experiences writes Raconteur's Oliver Pickup. Business supplies dealers have been tardy in transition and must wake up to the fact that industry leaders eg Amazon & Wayfair get 70% of their business from mobile device users. Action please!
New Biz Supplies
Proficiency Index has for 30yrs+ measured dealers' sales performance v best practice benchmarks. The benefits have enabled sales people to identify gaps in customer demand in order to maximise sales potential and improve customer productivity. We have updated the Index over 16 new business supply categories...
Essentials of the
We've decided to challenge OPI's pessimistic 'State of the OP Industry' report by providing a guide to the huge hybrid working opportunities that abound in the 'New Broadline Business Supply Market'. The report published yesterday covers: personalised B2U/WFH marketing, the broadline 16 business categories, MCommerce, CRM analysis and the integrated same day delivery winners...Updated
What users really
We hear a lot about the growth of managed services market (MSP's/MPS), but little from users about what they really think of the outsourced services model. The latest CRN Essential report features exclusive data that reveals the good, bad and ugly of how over 300 UK IT decision makers feel...
Productivity watch
Software can track workers’ keystrokes, mouse movements, and website visits; screenshots can check attentiveness all in the name of productivity. However, this 'quantity' measure pales in comparison to the 'quality' of results motivated by trust and ownership....
Amazon accedes
Amazon plans to allow its corporate employees to work from home two days a week in a significant change to its previous return to work guidance. Meanwhile, Apple & Google have announced similar patterns of hybrid working
Grainger gains
Leading industrial & business distributor Grainger's ceo DG Macpherson said yesterday he has no intentions e gains of paring down its branches or adding DCs amid the rapid rise of ECommerce. Given its strong local presence will its market share gains achieved be a match for Amazon's accelerating dominance?
ISGroup sets up
Leading US dealer group Independent Suppliers Group (ISG) has set up its RDC purchasing program with #2 OP wholesaler SPRichards. We understand broadline business supplies wholesaler Essendant, already first call with many members, has reacted with a revised proposal? We discuss with ESND president Harry Dochelli
Staples stick.
Staples' vulture parent Sycamore Partners penchant for retaill consolidation knows no bounds. The huge potential synergies of slamming Staples, Depot & Max stores together is irresistible. But, can ODP's ceo Gerry 'Bizarro' Smith afford to lose half its $8Bn volume and still survive in the business supply market? Updated
O/Depot France The fate of Office Depot France, the failed bigbox contract OP reseller, has been decided by the Lille commercial court. Owner vulture capitalist Aurelius has just the UK Viking operations to dispose of now. Who will be the likely buyer?
Xerox invests &
What's going on at downsizing dinosaur Xerox? Whilst offloading direct sales from Business Solutions division to large regional dealers in the western US, it seems to be doing the opposite in other parts of NAmerica? It just acquired a third small dealer in alifornia following acquisition of Digitex & Groupe CT?
HPE H o l l o w
Tech relic HP Enterprise ceo Antonio Neri continued to hype progress & divert attention from disappointing but improving results in its Q2'21 report. What's happening to drive market share growth? Perhaps, the Aruba SaaS cloud business can be the catalyst?
Imperial's coast to
VC Bain Capital owned Imperial Dade, continued its rapid roll-up of the hygiene, food service & packaging supply market in the US. Its latest moves in Florida & California are blazing a trail coast to coast pioneered by Bunzl with many copycats in pursuit e.g. FEMSA & Brady
Navigator's paper
Portugal's Navigator Paper Company, the leading quality brand papermaker, continued to report a huge drop in paper demand in Q1'21. Stronger tissue demand and pulp production offset some of the damage to sales and profits
Swiss won't roll
"Switzerland is right about the EU – UK must also go it alone" writes admired economist Roger Bootle. "EU's essential problem in its relationship with both Switzerland and the UK stems from its ambitions for uniformity and integration". We discuss his opinion as Britain's economy roars back from Covid and Europe's major economies want a piece of the action...
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