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WHSmith slideWHSmith horror
succession story

Is same old, safe hands,
right for messy retailer?

Retail Week's Leanne Carr reviews UK retail stationer WHSmith's latest leadership change and asks "given the success of its travel stores does the retailer need more than safe-pair-of-hands in Carl Cowling?"  We discuss her views given its overall continued sales slide and worst customer service reputation...

"Tomorrow's News Today,

not yesterday's news tomorrow."

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