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  • Lucy wfh iphone deskYour MCommerce 
    imperative call!

    All generations intolerant
    of substandard webstores


    Business consumers in hybrid working situations are all losing tolerance with substandard mobile webstore experiences writes Raconteur's  Oliver Pickup. Business supplies dealers have been tardy in transition and must wake up to the fact that industry leaders eg Amazon & Wayfair get 70% of their business from mobile device users. Action please!

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  • Most admired leaders 2018New Biz Supplies
    Benchmark Index

    16 categories to measure
    Best Practice CRM sales


    Proficiency Index
    has for 30yrs+ measured dealers' sales performance v best practice benchmarks. The benefits have enabled sales people to identify gaps in customer demand in order to maximise sales potential and improve customer productivity. We have updated the Index over 16 new business supply categories...

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  • Productivity stairway to heaven2Essentials of the
    New Business
    Supply Market

    Users' wants and needs:
    Personalised productivity


    We've decided to challenge OPI's pessimistic 'State of the OP Industry' report by providing a guide to the huge hybrid working opportunities that abound in the 'New Broadline Business Supply Market'. The report published yesterday covers: personalised B2U/WFH marketing, the broadline 16 business categories, MCommerce, CRM analysis and the integrated same day delivery winners...Updated

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  • Screen Shot 2021 05 17 at 12.25.37 PMWhat users really
    feel about MSP's?

    CRN Essential reports on
    outsourcing inc. MPS hype


    We hear a lot about the growth of managed services market (MSP's/MPS), but little from users about what they really think of the outsourced services model. The latest CRN Essential report features exclusive data that reveals the good, bad and ugly of how over 300 UK IT decision makers feel...

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  • Screen Shot 2021 05 15 at 1.44.29 PMProductivity watch
    for hybrid working?

    Surveillance an unwelcome
    intrusion v trust & privacy


    Software can track workers’ keystrokes, mouse movements, and website visits; screenshots can check attentiveness all in the name of productivity. However, this 'quantity' measure pales in comparison to the 'quality' of results motivated by trust and ownership....

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Subscribe to read!

Personalised emarketingCreate customer
centric marketing

Memorable experiences.
Data sharing & trust leads
to stronger life time value


A virtual round table of five marketing experts discussed how to build on strong brand foundations for deeper, long-term customer engagement.  Raconteur's Morag Cuddeford Jones reports on their thoughts and we comment...

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