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progressive indy resellers 2016Old fashioned
service the new
success model

Personalised values
boost progressives


The death of independent dealers' service model has been often predicted, in the face of the low-cost etailers' rise. Ironic then, the full business services model championed by WBMason, HiTouch, Guernsey, Complete & Commercial is winning ...

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Amazon v walmart sumoAmazon whack
Walmart's web

Retailer's 8% growth
pales v 15% average;
and Amazon's 30%


World #1 retailer Walmart's online sales growth slowed to a meagre 8% in Q4'15. This compares with US average 15% growth; Amazon's 30% in business supplies; & US business supplies independent resellers of 16%. We analyse comparisons...

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whitman meg HP bye byeWhitman waves
bye bye to HP?

SH-PLIT sorted; ready
to exit innovation-free,
strategy-less dinosaur

 

Meg Whitman joined the HP board 5 years ago, was appointed CEO in Sept 2011. Since then its been a tailspinning tale of a failed turnaround with diversionary hype. Worth $20Bn, surely Meg will quit before her showboat sinks?

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SPOT the stain waiting to happenFire Sale! #SPOT
speculation rises

Will Better Capital cut its
losses. Who's interested?


Better Capital has owned wholesaler Spicers for 3 years and dealer Officeteam, for 18 months. The toxic dual distributor is in a terminal tailspin. When will BC sell or put the dog down. Who would be interested? Updated

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sargent staples chainsawFor Sale: Staples
& Depot Europe?

Are the complete bigbox
ops on chopping block?


Over the past 5 years Staples & Office Depot in Europe have lost market share & incurred heavy losses apart from some bright spots. Will the European Commission's positive decision on the proposed merger cause a total sell off and to whom? Updated

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productivity man hands 2Productivity
services now
30%+ sales

Progressive resellers 
move into outsourcing


Services industries are playing the same role that manufacturing did in the past - they are generating increased productivity & the bulk of the new jobs. This is exemplified well in the business supply market. Updated

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CFO keyholeCFO route to
ENTANGLEMENT

Your 12 points guide to
engage decision makers
& maximize user loyalty

 

By popular demand we have updated a refreshed a classic lesson in developing long term Customer Relationship Management first introduced back in 1994, under the OfficeSMART RAPPORT loyalty management programme…

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lucy buying mobile rlLucy: "Pls don't
underestimate
buying power"

Supplies spend is $1350
not old $400pa OP rate


Why do OP dealers continue to underestimate the potential spend of users by 70%? It's the main reason driving the complacency epidemic killing their growth prospects. "If you want my business contact me personally" appealed Lucy. "Amazon do!"

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Packaging poor lucyPoor Packaging
design detracts

Brand perception spoiled
by imperfect touchpoints


Packaging is one of the most overlooked Ps in marketing and many brands are missing out because of poor design. The business supplies market is no exception causing a accessibility frustration...

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bezos jeff amazon lucy lovesAll because
Lucy L♥VES
A m a z o n

Everything delivered
next hour @low prices


Whilst OP dealers focus on next-day delivery of stationery to Sally Saver, Amazon is providing a personalised next-hour service across a broader business supplies range to user chooser Lucy. That's why the Lady L♥ves.... Updated

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