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27 Mar 20

Updated: 28 Mar 20

Beyond OPocalypse to

A Higher Hygiene
& Wellness Market

Pandemic to personal
productivity protection

Before the Coronavirus pandemic tragedy the OP market was collapsing with paper & printer makers running below half 2010 demand levels. The 'Essentials' supply focus is a stark reminder that unless business suppliers' service includes hygiene & safety, refreshments, foodservice, IT & packaging products, the future is bleak. Every cloud has a silver lining.... Weekend

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27 Mar 20

Updated: 27 Mar 20

Mask up delivery
service workers!

Support front-line food &
hygiene supply teams

"The coronavirus (CV) pandemic shows the need to overhaul how to treat delivery & frontline customer service teams" writes Business
Insider's Diana Enriquez. Good advice for dealers in business supply to ensure service teams 'mask-up' to reassure customers & get CV tests if they sense the symptoms... Updated

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25 Mar 20

Updated: 25 Mar 20

Hygiene Suppliers
heighten delivery

Leaders: P&G, 3M, Clorox,
KC, Purell, EcoLab respond

The Coronavirus pandemic has hammered consumers & business supply demand with worse to come. Meanwhile, food & beverage, pharmacy & home technology suppliers are booming inc. makers & distributors that responded to the urgent need for greater personal protection & higher hygiene standards.. We review case studies... Updated

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22 Mar 20

Updated: 22 Mar 20

Amazon's next
$Bn business?

Go...Just Walk checkout
free shopping s u r g e s

Amazon announced its checkout-free technology would be available to any retailer that wants it. Coined "Just Walk Out", the service tracks customers throughout a store, if they pick up an item, leave with it, they are billed. No cashiers, no interaction, just go!

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19 Mar 20

Updated: 19 Mar 20

Buybacks v
B a i l  O u t s?

Greedy or Needy?
Can share purchase
plans be justified now?

Veritiv, the tailspinning US #1 paper merchant just announced a share buy back plan at a time when sales & profits were crashing pre CV. Meanwhile, many corporations are calling for bail out support from government as survival becomes their priority. How do they reconcile this greed with the CV pandemic about to explode across the US?

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18 Mar 20

Updated: 18 Mar 20

Facemasks: a
must or minor?

Surgeon General misled
people over protection?

"Why US government telling people you don’t need masks backfired" writes Dr. Zeynep Tufekci in NY Times. To help manage the shortage, the authorities sent a message that made them untrustworthy. She lists reasons why masks work based on the successful practices 

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16 Mar 20

Updated: 16 Mar 20

Coronavirus Alert!

Starbux & Mason's
rapid response

Grab & Go, home delivery,
higher hygiene & spacing

Last month we highlighted the Starbucks & WBMason user experiences as the ultimate role models of personalized productivity. Today we highlight the same duo as first responders to the Coronavirus pandemic. Their dynamic leadership and customer intimacy principles are shining examples of how agility and flexibility can help consumers in crisis. 

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15 Mar 20

Updated: 15 Mar 20

Corps put profits
pre public health 

Coronavirus pandemic still
underestimated by Govt?

"As the coronavirus pandemic accelerates, people's health interest requires employers to abandon their longstanding resistance to paid sick leave especially in the food service industry" writes the NY Times Editorial Board. We discuss their findings...

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10 Mar 20

Updated: 10 Mar 20

Newell Brands:
a Zombie case?

Debt load decreasing but
income growth inadequate

House of OP brands Newell entered an expensive & fateful $19Bn merger with Jarden in Dec'15. Ever since there's been furious activity to sell off asets to pay off the $10Bn debt. Then CEO Mike Polk has gone to be replaced by ex-Max messer Ravi Saligram. How can it survive? 

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10 Mar 20

Updated: 10 Mar 20

The most important
W e b  D e s i g n
T r e n d  of 2020

Combatting misinfo' in BIG
Data & social media world

It’s no secret that we’ve entered a “post-truth” era, with myriad instances of deep fakes, misinformation campaigns, gaining viral traction and shaping the decision-making of millions — all too often driven by prominent leaders. One of the biggest web design trends of 2020 will be designing truth.

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