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  • Screen Shot 2022 11 27 at 1.08.32 PM'Shrinkf l a t i o n'
    deceit exposed

    Brandmakers downsize
    quantity & inflate prices

    Meet the man on a mission to expose sneaky price increases. Edgar Dworsky (pic) has become the go-to expert on 'shrinkflation' where products or packaging are manipulated so consumers get less for their money. NYTimes writer Clare Toeniskoetter went to many pharmacies and supermarkets near Boston (US) to examine product examples 

    Read More
  • Hygienic Office 21Healthy Hygiene
    mkt momentum?

    Who's winning mkt share?
    12%+ avge price inflation

    Hygiene is now #1 business supply category alongside technology. Progressive business suppliers: brandmakers, dealers have pivoted into hygiene, safety, foodservice & packaging, WFH-tech & wellness services. Proficiency Index Q3'22 analysis is nearing completion with brands' volumes slowing, boosted by double digit price hikes. Complete

    Read More
  • Productivity stairway to heaven2Can dealers pass
    productivity test?

    From OP to personal svcs
    in hygiene, FS, pkg supply?

    We've written exhaustively about the need for OP dealers to convert from 'transactional' product suppliers to 'personalised productivity services' providers inc. hygiene, foodservice & packaging. Amazon is winning the transactional battle with same day delivery of broadline business supplies to WFH users. Can dealers pass the 3pt conversion test? We discuss and highlight the best practice services providers? Complete 

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  • industrial supplies invasionIndustrial supply
    market resurgent!

    Edu, H/Care, Infrastructure
    investments boost growth

    Q3'22 financial reports for leading industrial supply distributors are nearing completion e.g. Fastenal, Motion, MSC, Grainger, Wesco, Arrow, Berry, DXP show double-digit sales growth boosted by price hikes; and higher profits. Proficiency Index reviews the performance of the Top 20 US distributors in 2022 with insightful analysis and discussion with leaders, progress and plans for 2023. Updated

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  • OPeless Island'OPeless, OPaque
    reports hide dive

    Top10 leaders' misleading
    market over terminal trend

    Proficiency Index
     is reaching the conclusion of Q3'22 reports analysis. It has become obvious that many OP market CEO's, who have failed to reinvent their companies, are in denial; and desperately trying to mislead the market over their incompetence. We highlight the Top 10 losers and contrast with Top 10 winners... 

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Breakthrough10-sponsor-sqWhat’s your next

competitive advantage?

Product price, personal service

or providing productivity services?

12 Apr 10

Office products dealers alert! What plans have you made to succeed in the decade ahead. Those dealers who feel they can compete with the same old, office-products- personal-service model are at serious risk. Come to BREAKTHROUGH and give serious consideration to how you can create a successful future in providing personalised productivity services.


Competing on product alone, means competing on price alone with minimal differentiation. The bigbox players will usually win.  Competing on personal service with delivery next day is normal and not enough to provide an edge.


Research of progressive and successful resellers prove that those that add value by providing productivity services in a personalised way will be the winners in the new marketplace.


moate-simon2The current market leaders in providing profitable value added services will be presenting at BREAKTHROUGH. These include:


  • Office2office’s Simon Moate on document management and shredding services that have transformed the UK’s leading business services group
  • Staples’ Chris Madaus on copy/print, Easy-Tech and managed print services
  • Office Depot’s John Moore on multi-channel personalised services
  • Bluefish Mark Heath’s on the productivity services which make his business the ‘the low-cost office provider,
  • United Stationers’ Laura Gale on how the US #1 wholesaler has responded to the need to create personalised marketing, FM, interiors and managed print services for OP dealers.

The new chiefs at George Adams at Spicers and Adrian Butler at VOW; the UK’s leading wholesalers will outline their plans to help office dealers compete and enter a debate to discuss how dealers should meet the challenges that lie ahead in this new decade.


Book Now! So far over 120 delegates have reserved their places in what promises to be a great learning experience…a great conference with tremendous take-away value.


Please Click here to book online








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