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  • Lucy wfh iphone deskYour MCommerce 
    imperative call!

    All generations intolerant
    of substandard webstores


    Business consumers in hybrid working situations are all losing tolerance with substandard mobile webstore experiences writes Raconteur's  Oliver Pickup. Business supplies dealers have been tardy in transition and must wake up to the fact that industry leaders eg Amazon & Wayfair get 70% of their business from mobile device users. Action please!

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  • Most admired leaders 2018New Biz Supplies
    Benchmark Index

    16 categories to measure
    Best Practice CRM sales


    Proficiency Index
    has for 30yrs+ measured dealers' sales performance v best practice benchmarks. The benefits have enabled sales people to identify gaps in customer demand in order to maximise sales potential and improve customer productivity. We have updated the Index over 16 new business supply categories...

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  • Productivity stairway to heaven2Essentials of the
    New Business
    Supply Market

    Users' wants and needs:
    Personalised productivity


    We've decided to challenge OPI's pessimistic 'State of the OP Industry' report by providing a guide to the huge hybrid working opportunities that abound in the 'New Broadline Business Supply Market'. The report published yesterday covers: personalised B2U/WFH marketing, the broadline 16 business categories, MCommerce, CRM analysis and the integrated same day delivery winners...Updated

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  • Screen Shot 2021 05 17 at 12.25.37 PMWhat users really
    feel about MSP's?

    CRN Essential reports on
    outsourcing inc. MPS hype


    We hear a lot about the growth of managed services market (MSP's/MPS), but little from users about what they really think of the outsourced services model. The latest CRN Essential report features exclusive data that reveals the good, bad and ugly of how over 300 UK IT decision makers feel...

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  • Screen Shot 2021 05 15 at 1.44.29 PMProductivity watch
    for hybrid working?

    Surveillance an unwelcome
    intrusion v trust & privacy


    Software can track workers’ keystrokes, mouse movements, and website visits; screenshots can check attentiveness all in the name of productivity. However, this 'quantity' measure pales in comparison to the 'quality' of results motivated by trust and ownership....

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AF Cleaning rangeAF cleaned up by
US chems maker

Parent HKWentworth sold


to fast growth $2Bn PLC

HKWentworth the UK, privately owned parent of cleaning solutions producer AF International has been acquired by a major US publicly-owned chemicals maker. We review the deal & market position against leaders in the hygiene space...

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Verso Mill smokeVerso Paper's

perilous plunge

Mill closures & asset sales
CEO complacent message


Verso Paper
, the slimmed down $1Bn papermaker, has engaged strategic financial advisers to pursue a possible merger or sale. Q1'21 results confirm its seriously critical position including mill closures and sale of another to match declining demand

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yamashita Yosh ricohRicoh reacts to
printer plunge

MPS plunge from Covid
induced WFH teleworking


Leading printer brand maker Ricoh is planning its future under the 'Resurgent' tag. Given sliding demand in its core printer sales, can it truly transform itself into a 3D printing, MPS & workspace design powerhouse? Slow progress so far...

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koike tosh brother lrBrother bounces
back in WFH print

Personal & Home sewing
machine sales stronger


Brother International
 the $6Bn document services & printermaker, reported a commendable recovery in Q4'21 primarily in the Europe & Asia markets as the Covid crisis eased; and WFH activities spurred growth e.g. sewing machines and color printing

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bianco dino KPT thumb other250 0KP Tissue rolls
back from Covid

Dealers de-stocking from
high Q1'20 comparison


KP Tissue
(ex-Kruger), the Canada based leading international brand tissue maker, suffered a huge drop in demand in both consumer & business supply markets as retailers de-stocked from the abnormally high demand during the Covid year 

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williams john dumtar binDomtar doomed &
in denial. For Sale  

Converts to packaging ex-
paper. AsiaP&P interested?


Leading US papermaker Domtar Corporation recovered somewhat from steep declines in Q1'2. Complacent ceo John Williams is closing capacity and repurposing mills for packaging. The Personal Care division has been sold, now a major Canadian rival papermaker owned by Asia Pulp & Paper is interested in a takeover?

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shah niraj wayfair logpgWayfair's wonder
WFHome wave 

Delivery & management
issues shifted sideways


Wayfair,
 the $14Bn in sales US/UK home & office furnishings etailer, continued to report blockbuster sales growth in Q1'21. The Covid induced WFH lockdown has proved a wonderful sales boost to business customers updating home working facilities

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meaney bill irm handsIron Mountain:
peaked & flat?

Bare bones reporting
disguise slow progress


Iron Mountain 
ex-global leader in document services reported flat Q1'21results. CEO Bill Meaney's opaque and minimalistic reporting seems geared to disguise its mediocrity with reactionary late moves into digital & cloud storage.

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lamneck ken insight suitInsight losing 
market share?

Flat sales in US, saved
by strong APAC/Europe


Insight Group CEO Ken Lamneck
continued to report declining organic sales in Q1'21. The group lags leading IT resellers e.g. CDW, Compucenter, Softcat & Synnex. Can it really become a serious competitor whilst it focuses on integration?

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long mike arrow lrArrow regains
IT's sharpness

Global components sales
soar in Asia Pacific & EU


Arrow Electronics, the $28Bn in sales global provider of IT products, services reported powerful sales growth from a tough market in 2019/20 . The CEO Mike Long was appreciative of tremendous growth in Asia Pacific markets. 

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