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  • resilient leaders 23Bouncebackability
    Index Leaderboard

    Q4'22 analysis highlights
    resilient Winners v Losers

    Reports are all in for Business Supply players in Q4'22. Predictably they show inflated profits but weak sales recovery v pre-Covid 'norm' Q4'19. Proficiency Index reports the Leaderboard of makers, wholesalers & dealers' 'Bouncebackability' performance. It covers 100 leading paper & printer makers, hygiene, foodservice and packaging suppliers, OP/furnituremakers and retailers Updated

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  • Screen Shot 2022 12 09 at 2.14.03 PMHealthy Hygiene
    market normalizes

    Who won/lost market share?
    Price inflation average +12%

    Hygiene is now #1 business supply category alongside technology. Progressive business suppliers: brandmakers, dealers have pivoted into hygiene, safety, foodservice & packaging, WFH-tech & wellness services. Proficiency Index Q4'22 analysis is almost complete with brand volumes slowing, boosted by double-digit price hikes. Updated for KPTissue, Sappi & Suzano. Diversey delayed to 22Mar

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  • women marketeers top 9 jul16Top 50 Women
    Marketers 2023

    Leaders in creativity, sales,
    brand growth performance

    Marketing to businesses by brandmakers & resellers was traditionally dominated by men. As we celebrate International Women's Day, Proficiency Index recognises the most successful women leaders. This is 16th edition of 'Top 50 Women in Business Supply', the market's real growth achievers, including new entrants from progressive independent dealers.

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  • Screen Shot 2023 02 26 at 2.18.29 PMOffice Mkt Legends
    reunited in renewal

    MegaIndy leaders:Bigeard,
    Meehan+Sargent BOS mtg

    It's 10yrs since the top OP mega-independent dealer champs Lyreco's Eric Bigeard and WBMason's Leo Meehan met with Staples CEO Ron Sargent in Boston. We reflected on past glories, Covid, digital transformation and looked forward to a 'hybrid office productivity' future..Updated 

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  • Screen Shot 2023 02 24 at 2.48.36 PMHybrid work future
    hollows corp space

    Entrepreneurs' rise drives
    up 'officeless' productivity;
    less latency eg. commuting

    The contrast in opinions over the 'hybrid work future' & the 'return to work', is stark. New thinking is positive about the huge rise in entrepreneurial productivity. Old thinking believes a return to corporate office control is inevitable. Are corporations underestimating the hollowing out of office space; the time waste and the need to trust workers' motives? Updated

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uber user happy lucySharing market
cynics wrong

Freelance & part time
work preferred lifestyle

Reuter's  Bobbi Redell
opines that 'Millennials will outgrow the 'sharing economy'. Forget this mythical generation, sharing is benefitting all ages in the new worklife confluence era.

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Staples BTS mobileMobile to drive
BTS buy binge 

AMZN & Staples geared
to go. Indies a no go?

Reports that users expect to spend more in the upcoming back-to-school shopping season is good news for big resellers, especially those with mobile webstores. Bad news for most immobile independent dealers

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costin richard bannerBanner rebrand:
baseless botch?

Brand values shredded
by doodling designers



Evo Group confirmed recently its direct businesses Supplies Team and Banner Business Services will be known as Banner. Welcome news, but a pity it couldn't maintain its trusted image.

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cyberattacker faceGrainger joins

List inc: Target, Staples
Google, Yahoo & HDepot

W.W. Grainger, the $10Bn MRO supplier, 
reported that on June 2 it discovered a cyberattack during which “limited information” on its network was accessed.

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sargent staples ship steers stormy watersStaples stand-

alone stalled?

Hollow analysis ignores
'specialist' reinvention

Seeking Alpha
analyst Doyle Publishing writes 'Staples: Why Would You Buy This?' on the basis that the merger does not happen. We discuss its findings.

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aiken bob unitedEssendant drives
wholesale wider

Expands beyond OP into
transportation market


Essendant, (ex-United Stationers) the leading business supply wholesaler, confirmed the acquisition of Nestor Sales, a wholesaler to the transportation industry. We speak with Bob Aiken (pic left)

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pettis reichental 3D MakerBot3D Makers sued
for false claims

S/Holders & customers
out misrepresentations

Leading 3D makers 3D Systems & MakerBot (owned by Stratasys) are being sued separately by shareholders...

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microsoft azure nadellaMicrosoft admits
its BIG mistake 

CEO Nadella resolves not
to maintain narrow focus

Microsoft missed the shift to mobile because it was focused on the PC, CEO Satya Nadella said in an interview with ZDNet. The same is true of HP, but they have already lost their leadership position 

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Game Changers Top 107 Marketing 

essentials you

need to know

What do you stand for
: OP or productivity?

Marketing Week's Mark Ritson
op-ed is always thought provoking. Here he advises marketers on 7 essentials to succeed. Marketing orientation first, selling second...

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Lucy mobile montage v3Business supply
buyers mobilize 

Most valuable Lucy uses
iPhone; Sally desktops

Business supply buyers are shifting rapidly to mobiles away from desktops/tablets according to resarch by Demandware. Sadly, apart from bigboxes only 5 OP indy dealers have mobile webstores

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