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  • resilient leaders 23Bouncebackability
    Index Leaderboard

    Q4'22 analysis highlights
    resilient Winners v Losers


    Reports are all in for Business Supply players in Q4'22. Predictably they show inflated profits but weak sales recovery v pre-Covid 'norm' Q4'19. Proficiency Index reports the Leaderboard of makers, wholesalers & dealers' 'Bouncebackability' performance. It covers 100 leading paper & printer makers, hygiene, foodservice and packaging suppliers, OP/furnituremakers and retailers Updated

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  • Screen Shot 2022 12 09 at 2.14.03 PMHealthy Hygiene
    market normalizes

    Who won/lost market share?
    Price inflation average +12%


    Hygiene is now #1 business supply category alongside technology. Progressive business suppliers: brandmakers, dealers have pivoted into hygiene, safety, foodservice & packaging, WFH-tech & wellness services. Proficiency Index Q4'22 analysis is almost complete with brand volumes slowing, boosted by double-digit price hikes. Updated for KPTissue, Sappi & Suzano. Diversey delayed to 22Mar

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  • women marketeers top 9 jul16Top 50 Women
    Marketers 2023

    Leaders in creativity, sales,
    brand growth performance


    Marketing to businesses by brandmakers & resellers was traditionally dominated by men. As we celebrate International Women's Day, Proficiency Index recognises the most successful women leaders. This is 16th edition of 'Top 50 Women in Business Supply', the market's real growth achievers, including new entrants from progressive independent dealers.

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  • Screen Shot 2023 02 26 at 2.18.29 PMOffice Mkt Legends
    reunited in renewal

    MegaIndy leaders:Bigeard,
    Meehan+Sargent BOS mtg


    It's 10yrs since the top OP mega-independent dealer champs Lyreco's Eric Bigeard and WBMason's Leo Meehan met with Staples CEO Ron Sargent in Boston. We reflected on past glories, Covid, digital transformation and looked forward to a 'hybrid office productivity' future..Updated 

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  • Screen Shot 2023 02 24 at 2.48.36 PMHybrid work future
    hollows corp space

    Entrepreneurs' rise drives
    up 'officeless' productivity;
    less latency eg. commuting


    The contrast in opinions over the 'hybrid work future' & the 'return to work', is stark. New thinking is positive about the huge rise in entrepreneurial productivity. Old thinking believes a return to corporate office control is inevitable. Are corporations underestimating the hollowing out of office space; the time waste and the need to trust workers' motives? Updated

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Staples BTS mobileBack to School
bad forecasts

2014 Forecast down 20%.
Actual Up 4%. Ditto 2015?


CNBC highlighted Proficiency Post's BTS'15 spend trends  article on the conflicting forecasts by NRF/ICSC. We both feel the latter duo have got it wrong again.

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hp meg deckchair shifterHP's own goal
obsession runs

Meg moves deck chairs:
Titanic split looms large


If HP chief Meg Whitman's not fiddling with logos, she's planning to shift the uniform workstyle of young tech programmers. Meg, for the 11th time of asking: Where's your growth strategy?

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depot max blood drain storesDepot's deep
dive still alive

Geared for the grate if
saviour Staples denied


Office Depot's stockmarket cap has fallen 16% since the #SPLODGE deal was announced. Investors don't think the merger will happen. Mercenary management is frozen, hoping the deal happens. Can it survive if Staples don't arrive? Complete

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uber fresh deliveryGig Economy
growth doubts?

Uber sharing revolution
skeptics challenge trend


Despite the hoopla over Uber, AirBnB and the sharing economy, Americans are becoming less likely to be self-employed, hold multiple jobs, according to data reports

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schultz how starbx coffeeStarbux mobilize
ordr-pay-delivry

Schultz's digital initiative
takes shape in 4k cafes


Mobile Order & Pay, Starbucks’  iPhone
app that enables customers to order ahead, is one of several game-changing initiatives it believes will deliver world-class service and convenience.

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Lee JayY samsung LRSamsung: Apple 
aper to creator?

Can new leader Jay Lee
dethrone the innovator?


Samsung's heir apparent Jay Y. Lee wants to transform the world’s biggest tech company into most innovative. Samsung reports Q2'15 results on Thursday...

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Productivity stairway to heaven26 Reasons to
be Optimistic

Stop the gloom & doom.
Start providing personal
productivity services

 

Arthur Brooks wrote a highly relevant op-ed in NY Times calling for leaders to stop choosing darkness over optimism. He was talking politics. We feel this could equally apply to how OP dealers fear their future in the burgeoning business supply market.

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amazon bezos jeff leave in dustAMZN wins web
war w/Walmart

Retailer's total web sales

<<etailer's 2015 increase


After a stellar Q2 earnings report,  #1 etailer Amazon hit a huge milestone by becoming more valuable than the biggest retailer in the world, Walmart. We review comparisons and prospects 

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native ads coffeeNative naturally
high click rates

In-context mobile tweets
work better than banner


'Native' advertising is one of the hottest topics in digital media, less disruptive and more effective than pop-ups and banners, especially on mobile users Twitter accounts

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HP Sprout 3D Logical adHP Sprout 3D ad:
Lovely & Logical

Biz ad: 'Further Faster'
parodies performance


HP is mounting a major PR/TV ad campaign ahead of its major company split. The contrast between the Sprout and the faceless 'Further (aka fatter) Faster' couldn't be more stark. We discuss...

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