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  • resilient leaders 23Bouncebackability
    Index Leaderboard

    Q4'22 analysis highlights
    resilient Winners v Losers


    Reports are all in for Business Supply players in Q4'22. Predictably they show inflated profits but weak sales recovery v pre-Covid 'norm' Q4'19. Proficiency Index reports the Leaderboard of makers, wholesalers & dealers' 'Bouncebackability' performance. It covers 100 leading paper & printer makers, hygiene, foodservice and packaging suppliers, OP/furnituremakers and retailers Updated

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  • Screen Shot 2022 12 09 at 2.14.03 PMHealthy Hygiene
    market normalizes

    Who won/lost market share?
    Price inflation average +12%


    Hygiene is now #1 business supply category alongside technology. Progressive business suppliers: brandmakers, dealers have pivoted into hygiene, safety, foodservice & packaging, WFH-tech & wellness services. Proficiency Index Q4'22 analysis is almost complete with brand volumes slowing, boosted by double-digit price hikes. Updated for KPTissue, Sappi & Suzano. Diversey delayed to 22Mar

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  • women marketeers top 9 jul16Top 50 Women
    Marketers 2023

    Leaders in creativity, sales,
    brand growth performance


    Marketing to businesses by brandmakers & resellers was traditionally dominated by men. As we celebrate International Women's Day, Proficiency Index recognises the most successful women leaders. This is 16th edition of 'Top 50 Women in Business Supply', the market's real growth achievers, including new entrants from progressive independent dealers.

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  • Screen Shot 2023 02 26 at 2.18.29 PMOffice Mkt Legends
    reunited in renewal

    MegaIndy leaders:Bigeard,
    Meehan+Sargent BOS mtg


    It's 10yrs since the top OP mega-independent dealer champs Lyreco's Eric Bigeard and WBMason's Leo Meehan met with Staples CEO Ron Sargent in Boston. We reflected on past glories, Covid, digital transformation and looked forward to a 'hybrid office productivity' future..Updated 

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  • Screen Shot 2023 02 24 at 2.48.36 PMHybrid work future
    hollows corp space

    Entrepreneurs' rise drives
    up 'officeless' productivity;
    less latency eg. commuting


    The contrast in opinions over the 'hybrid work future' & the 'return to work', is stark. New thinking is positive about the huge rise in entrepreneurial productivity. Old thinking believes a return to corporate office control is inevitable. Are corporations underestimating the hollowing out of office space; the time waste and the need to trust workers' motives? Updated

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Bezos squashing brandsSofter Economy,
complacency or
Amazon effect?

Major firms report slow
sales & profits in Q3'15


Sales & profits at big US firms are in decline for the first time since 2008. Some say spending is down or are they losing out to Amazon?

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Paperlinx truck crash ravensPaprlinX reverts

to classic brand

Lesson in how to rename
without using dog labels


Paperlinx shareholders have voted to rename the company Spicers as its chairman called 2015 “challenging and transformative year”.

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burns ursula xerox logoXerox on a 
slippery slope

Services sink; DocTech
down; now lossmaking


Xerox Corporation
reported awful results for Q3'15 as . When will its much heralded services drive produce growth? When will expectations rise? CEO Ursula Burns is under pressure

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Sally Saver receptionistHi Sally: it's only
me your office
supply guy

Time to stop being a
stationary stationer


Time to go beyond the paperclip... go beyond the buyer. There are less than 3000 OP dealers in the US/UK (20,000 1990), the majority of whom are still order-taking, paper-based sellers. Time to step up and provide personalised productivity services...

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MacMillon doug walmart sizing

Walmart narrow
minded thinking

Range reduction vexes
vendors & ups Amazon


World #1 retailer Walmart (inc. ASDA) seeks to boost sales with fewer products, adding to tensions with suppliers and playing into Amazon's nands

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james seb dixons 15Dixons drive
into services

Plans to differentiate
against Amazon attack

 

Dixons Carphone has swooped on a technology servicing and repair company in Scandinavia, bolstering its defences against rivals such as Amazon.

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UK top 50 20111Progressives
p r o g r e s s
prevented

Wholesalers stall single
-source stockless goals


We've visited most of the leading progressive business supply resellers in the UK. They're mostly positive, optimistic and expanding but frustrated with restrictive wholesaler support... Updated

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stemberg tom staples logoStaples founder

Stemberg dies

Office Superstore legend
loses battle with cancer

 

Sadly, Tom Stemberg, Staples founder & creator of the office superstore, died yesterday at home, near Boston, 2 years after he was diagnosed with gastric cancer. We publish our tribute to the original OP market disruptor

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diet coke drinking womanCoca Cola
losing its fizz?

'Expect FX headwinds 
to worsen in 2016' CEO


Coca-Cola said that foreign-exchange headwinds likely will worsen next year and could spill into 2017 and beyond as the strengthening dollar continues to weigh on US multinationals amid overseas volatility.

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lexmark rooke cliff pushLoser Lexmark
looks to dispose

Who'll buy the old tech
printermaker? Lenovo?


Lexmark International is exploring strategic alternatives including a possible sale of the company, Could this move prove another blow to HP preoccupied by its major #SH-PLIT?

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