Your MCommerce
Business consumers in hybrid working situations are all losing tolerance with substandard mobile webstore experiences writes Raconteur's Oliver Pickup. Business supplies dealers have been tardy in transition and must wake up to the fact that industry leaders eg Amazon & Wayfair get 70% of their business from mobile device users. Action please!
New Biz Supplies
Proficiency Index has for 30yrs+ measured dealers' sales performance v best practice benchmarks. The benefits have enabled sales people to identify gaps in customer demand in order to maximise sales potential and improve customer productivity. We have updated the Index over 16 new business supply categories...
Essentials of the
We've decided to challenge OPI's pessimistic 'State of the OP Industry' report by providing a guide to the huge hybrid working opportunities that abound in the 'New Broadline Business Supply Market'. The report published yesterday covers: personalised B2U/WFH marketing, the broadline 16 business categories, MCommerce, CRM analysis and the integrated same day delivery winners...Updated
What users really
We hear a lot about the growth of managed services market (MSP's/MPS), but little from users about what they really think of the outsourced services model. The latest CRN Essential report features exclusive data that reveals the good, bad and ugly of how over 300 UK IT decision makers feel...
Productivity watch
Software can track workers’ keystrokes, mouse movements, and website visits; screenshots can check attentiveness all in the name of productivity. However, this 'quantity' measure pales in comparison to the 'quality' of results motivated by trust and ownership....
Barnes & Noble
Paper Source named Elliott Inv Mgt as the successful bidder for the stationer in Chapter 11 administration. This brings strong international consolidation potential with Barnes & Noble and Waterstones in UK. Will it develop or flip?
What users really
We hear a lot about the growth of managed services market (MSP's/MPS), but little from users about what they really think of the outsourced services model. The latest CRN Essential report features exclusive data that reveals the good, bad and ugly of how over 300 UK IT decision makers feel...
MSC Indtl moves
Digital Commerce 360 is hosting a B2B ecommerce trends event in June. As a preview it held a Q&A session with speaker Faisal Hussain, VP of MSC Industrial Supply. It seems most industrial suppliers are playing catch up online with leaders Amazon & Grainger including Applied, Motion, Fastenal et al
The office snackCovid devastated the breakroom business supplies market for coffee, beverages and snacks. The major brand makers benefited by pivoting quickly to the WFH retail market but start up innovators of healthy snacks have suffered on the sidelines....
Productivity watch
Software can track workers’ keystrokes, mouse movements, and website visits; screenshots can check attentiveness all in the name of productivity. However, this 'quantity' measure pales in comparison to the 'quality' of results motivated by trust and ownership....
3M Post-it Note
Spencer Silver, inventor of the adhesive used on 3M's best-known product, the Post-it Note, has sadly died. His co-creator Art Fry tells the history of the last revolutionary office product and pays a fond tribute to his ex-colleague...
Kodak's moment
Eastman Kodakcontinued to report declining results in Q1'21. Opportunist ceo Jim Continenza appointed in Feb'19 has achieved nothing to rescue the core business and was notoriously embroiled in the suspicious $765m govt loan to convert facilities into making dodgy drugs
Amazon Unbound!
"To Understand Amazon, We Must Understand Jeff Bezos" In his portrait of Amazon, Brad Stone shows how success has become increasingly a function of its ability to wield its enormous scale against potential rivals. We review his latest book highlighting Bezos' huge strengths and weaknesses....
Konica's MPS
Konica Minolta the $10Bn Japanese MPS/printer group published deeply declining sales to Q4'21. It looks unlikely that it will resume an acquisition drive to compete with Xerox/HP's moves for the few large MPS providers remaining?
Poly pulls back
Poly (ex-Plantronics) the former leader in audio & video comms for business, reported a sales recovery in Q4'21. The new ceo has written off substantial goodwill on the failed Polycom deal and now presides over a relaunch
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