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  • Lucy wfh iphone deskYour MCommerce 
    imperative call!

    All generations intolerant
    of substandard webstores


    Business consumers in hybrid working situations are all losing tolerance with substandard mobile webstore experiences writes Raconteur's  Oliver Pickup. Business supplies dealers have been tardy in transition and must wake up to the fact that industry leaders eg Amazon & Wayfair get 70% of their business from mobile device users. Action please!

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  • Most admired leaders 2018New Biz Supplies
    Benchmark Index

    16 categories to measure
    Best Practice CRM sales


    Proficiency Index
    has for 30yrs+ measured dealers' sales performance v best practice benchmarks. The benefits have enabled sales people to identify gaps in customer demand in order to maximise sales potential and improve customer productivity. We have updated the Index over 16 new business supply categories...

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  • Productivity stairway to heaven2Essentials of the
    New Business
    Supply Market

    Users' wants and needs:
    Personalised productivity


    We've decided to challenge OPI's pessimistic 'State of the OP Industry' report by providing a guide to the huge hybrid working opportunities that abound in the 'New Broadline Business Supply Market'. The report published yesterday covers: personalised B2U/WFH marketing, the broadline 16 business categories, MCommerce, CRM analysis and the integrated same day delivery winners...Updated

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  • Screen Shot 2021 05 17 at 12.25.37 PMWhat users really
    feel about MSP's?

    CRN Essential reports on
    outsourcing inc. MPS hype


    We hear a lot about the growth of managed services market (MSP's/MPS), but little from users about what they really think of the outsourced services model. The latest CRN Essential report features exclusive data that reveals the good, bad and ugly of how over 300 UK IT decision makers feel...

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  • Screen Shot 2021 05 15 at 1.44.29 PMProductivity watch
    for hybrid working?

    Surveillance an unwelcome
    intrusion v trust & privacy


    Software can track workers’ keystrokes, mouse movements, and website visits; screenshots can check attentiveness all in the name of productivity. However, this 'quantity' measure pales in comparison to the 'quality' of results motivated by trust and ownership....

    Read More
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Screen Shot 2021 05 17 at 7.19.48 PMBarnes & Noble
saves PaperSource

VC owner Elliot succeeds
in Ch11 consolidation bid


Paper Source named Elliott Inv Mgt as the successful bidder for the stationer in Chapter 11 administration. This brings strong international consolidation potential with Barnes & Noble and Waterstones in UK. Will it develop or flip?

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Screen Shot 2021 05 17 at 12.25.37 PMWhat users really
feel about MSP's?

CRN Essential reports on
outsourcing inc. MPS hype


We hear a lot about the growth of managed services market (MSP's/MPS), but little from users about what they really think of the outsourced services model. The latest CRN Essential report features exclusive data that reveals the good, bad and ugly of how over 300 UK IT decision makers feel...

Read more ...

Subscribe to read!

industrial supplies invasionMSC Indtl moves
ecom to stem slide

Digital Commerce event
preview with Faisal Hussain


Digital Commerce 360
is hosting a B2B ecommerce trends event in June. As a preview it held a Q&A session with speaker Faisal Hussain, VP of MSC Industrial Supply. It seems most industrial suppliers are playing catch up online with leaders Amazon & Grainger including Applied, Motion, Fastenal et al

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Screen Shot 2021 05 16 at 1.04.26 PMThe office snack
break went home

Food giants Pepsi, Nestle &
MDLZ scored but start-up
F2Biz innovators suffered

Covid devastated the breakroom business supplies market for coffee, beverages and snacks. The major brand makers benefited by pivoting quickly to the WFH retail market but start up innovators of healthy snacks have suffered on the sidelines....

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Screen Shot 2021 05 15 at 1.44.29 PMProductivity watch
for hybrid working?

Surveillance an unwelcome
intrusion v trust & privacy


Software can track workers’ keystrokes, mouse movements, and website visits; screenshots can check attentiveness all in the name of productivity. However, this 'quantity' measure pales in comparison to the 'quality' of results motivated by trust and ownership....

Read more ...

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Screen Shot 2021 05 14 at 4.09.47 PM3M Post-it Note
pioneer passes

Art Fry pays tribute to
'adhesive' friend Silver


Spencer Silver, inventor of the adhesive used on 3M's best-known product, the Post-it Note, has sadly died. His co-creator Art Fry tells the history of the last revolutionary office product and pays a fond tribute to his ex-colleague...

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Continenza Jim Kodak momentKodak's moment
of deep collapse

Covid accelerates demise
in trad & digital printing


Eastman Kodak
continued to report declining results in Q1'21. Opportunist ceo Jim Continenza appointed in Feb'19 has achieved nothing to rescue the core business and was notoriously embroiled in the suspicious $765m govt loan to convert facilities into making dodgy drugs

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Screen Shot 2021 05 14 at 1.41.28 PMAmazon Unbound!
Bezos unbelievable

Rise of most user centric
but, partner scorning icon


"To Understand Amazon, We Must Understand Jeff Bezos" In his portrait of Amazon, Brad Stone shows how success has become increasingly a function of its ability to wield its enormous scale against potential rivals. We review his latest book highlighting Bezos' huge strengths and weaknesses....

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konica mps presKonica's MPS
demand depressed

Plunging print hits US & EU
JPN, China market stronger


Konica Minolta 
the $10Bn Japanese MPS/printer group published deeply declining sales to Q4'21. It looks unlikely that it will resume an acquisition drive to compete with Xerox/HP's moves for the few large MPS providers remaining?

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Screen Shot 2021 05 13 at 10.48.12 AMPoly pulls back

Pandemic plunge

New ceo counting on new
video & headsets revival


Poly (ex-Plantronics)
the former leader in audio & video comms for business, reported a sales recovery in Q4'21. The new ceo has written off substantial goodwill on the failed Polycom deal and now presides over a relaunch

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not yesterday's news tomorrow."

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