Your MCommerce
Business consumers in hybrid working situations are all losing tolerance with substandard mobile webstore experiences writes Raconteur's Oliver Pickup. Business supplies dealers have been tardy in transition and must wake up to the fact that industry leaders eg Amazon & Wayfair get 70% of their business from mobile device users. Action please!
New Biz Supplies
Proficiency Index has for 30yrs+ measured dealers' sales performance v best practice benchmarks. The benefits have enabled sales people to identify gaps in customer demand in order to maximise sales potential and improve customer productivity. We have updated the Index over 16 new business supply categories...
Essentials of the
We've decided to challenge OPI's pessimistic 'State of the OP Industry' report by providing a guide to the huge hybrid working opportunities that abound in the 'New Broadline Business Supply Market'. The report published yesterday covers: personalised B2U/WFH marketing, the broadline 16 business categories, MCommerce, CRM analysis and the integrated same day delivery winners...Updated
What users really
We hear a lot about the growth of managed services market (MSP's/MPS), but little from users about what they really think of the outsourced services model. The latest CRN Essential report features exclusive data that reveals the good, bad and ugly of how over 300 UK IT decision makers feel...
Productivity watch
Software can track workers’ keystrokes, mouse movements, and website visits; screenshots can check attentiveness all in the name of productivity. However, this 'quantity' measure pales in comparison to the 'quality' of results motivated by trust and ownership....
HP-Apogee ceo
"We're a MSP (Managed Services Provider), not a managed print provider" Apogee ceo Aurelio Maruggi told CRN, on the future of MPS and expansion into IT services. Perhaps trying to deflect from the disastrous sales performance since HP acquired the company in Aug'18?
Reactive Ryman
UK stationery high street retailer Ryman Group reported disapponting financials to 31 Mar'20. Sales have stalled with anaemic online growth. It has become amessy ecommerce-lite WHSmith, blaming the economy for poor performance. And, these accounts were pre Covid when sales sank deeply as stores closed in Q1'21
4imprint 4Certain
Recently we've noticed clever TV ads for Vistaprint & 4imprint hyping the power of promotional products in a cost conscious economic recovery. This trend is confirmed as dealers report higher activity emphasizing their personalized services skills. We discuss the leaders activity...
State of IndustryOPI just published its "Latest State of the Industry" report. "The authoritative sourcebook for the business products industry"? In our view Martin Wilde & OPI are soo out of touch with the broadline business supply market, leaders and growth categories. Readers can get the latest, most insightful market trends analysis, by subscribing to Proficiency Post ...Tomorrow's News Today!
Costco commands
Costco commanded over half of visits to wholesale clubs in March, more than 3% points above the retailer's market share during March'20, according to data released by Placer.ai. Even more impressive growth was achieved in April ahead of its Q3'21 earnings report next week
Target's terrific
$100Bn+ in sales Target, reported terrific Q1'21 results from exceptional 'essentials' demand. CEOBrian Cornell described key success factors as: higher traffic, ticket values and doubled online ordering in food, bevs & WFH improvement categories from personalised Shipt same-day delivery!
Exertis expands
International IT/OP distributor Exertis' parent DCC Group announced FY2021 results to 31Mar'21. Chief Tim Griffin reported a strong recovery from the fall in sales caused by Covid, with strong WFH tech demand, making up for weak corporate sales. He warned of serious supply chain shortages impacting results in second half of this year. Updated for Griffin interview
HDepot hits huge
Home Depot the $132Bn+ home & business improvement supplier continued to benefit from the Covid lockdown with huge DIY demand, and a strong recovery in its PRO business supply activity, especially SMB.. More homes are being retro-fitted to office space for WFH execs and student's remote learning.
Graphic's power
US based Graphic Packaging said the $1.4Bn (£1.03Bn) cash acquisition of UK specialist would boost its “global scale, innovation capabilities, and value proposition” for customers throughout Europe and bordering regions.The consolidation of the packaging industry is on, with majors IP, Smurfitt-Kappa, Stora Enso and Mondi vying for leadership...
Walmart writes
US #1 retailer Walmart continued to enjoy Covid spiked 'essentials' spending in Q1'22, including online demand & delivery. It continued to copy Amazon's initiatives & benefited from store collection and higher ticket values
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not yesterday's news tomorrow."
