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  • resilient leaders 23Bouncebackability
    Index Leaderboard

    Q4'22 analysis highlights
    resilient Winners v Losers

    Reports are all in for Business Supply players in Q4'22. Predictably they show inflated profits but weak sales recovery v pre-Covid 'norm' Q4'19. Proficiency Index reports the Leaderboard of makers, wholesalers & dealers' 'Bouncebackability' performance. It covers 100 leading paper & printer makers, hygiene, foodservice and packaging suppliers, OP/furnituremakers and retailers Updated

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  • Screen Shot 2022 12 09 at 2.14.03 PMHealthy Hygiene
    market normalizes

    Who won/lost market share?
    Price inflation average +12%

    Hygiene is now #1 business supply category alongside technology. Progressive business suppliers: brandmakers, dealers have pivoted into hygiene, safety, foodservice & packaging, WFH-tech & wellness services. Proficiency Index Q4'22 analysis is almost complete with brand volumes slowing, boosted by double-digit price hikes. Updated for KPTissue, Sappi & Suzano. Diversey delayed to 22Mar

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  • women marketeers top 9 jul16Top 50 Women
    Marketers 2023

    Leaders in creativity, sales,
    brand growth performance

    Marketing to businesses by brandmakers & resellers was traditionally dominated by men. As we celebrate International Women's Day, Proficiency Index recognises the most successful women leaders. This is 16th edition of 'Top 50 Women in Business Supply', the market's real growth achievers, including new entrants from progressive independent dealers.

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  • Screen Shot 2023 02 26 at 2.18.29 PMOffice Mkt Legends
    reunited in renewal

    MegaIndy leaders:Bigeard,
    Meehan+Sargent BOS mtg

    It's 10yrs since the top OP mega-independent dealer champs Lyreco's Eric Bigeard and WBMason's Leo Meehan met with Staples CEO Ron Sargent in Boston. We reflected on past glories, Covid, digital transformation and looked forward to a 'hybrid office productivity' future..Updated 

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  • Screen Shot 2023 02 24 at 2.48.36 PMHybrid work future
    hollows corp space

    Entrepreneurs' rise drives
    up 'officeless' productivity;
    less latency eg. commuting

    The contrast in opinions over the 'hybrid work future' & the 'return to work', is stark. New thinking is positive about the huge rise in entrepreneurial productivity. Old thinking believes a return to corporate office control is inevitable. Are corporations underestimating the hollowing out of office space; the time waste and the need to trust workers' motives? Updated

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Screen Shot 2023 03 05 at 3.04.22 PMThe $2B Question:
Who are u at Work

Personality tests revival for
new era of hybrid working 

Employers are finding personality tests, measuring how employees think and feel, more useful than ever while navigating hybrid work. "But the tests are not always up-to-date " writes NYTimes' Emma Golldberg. How do leading assessors meet the challenge of a new office culture measuring engagement, satisfaction, collaboration, productivity? We discuss...

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elisman boris acco slipsDownsizing Acco
accepting defeat?

"Happy" ceo cites inflation,
economy not dud strategy?

'OPI Talk'
interviewed Acco ceo Boris Elisman last week after disastrous Q4'22 results: down -30% in OP volume v pre-Covid norm Q4'19. The "Happy with our strategy" chief blamed inflation, economic uncertainty, Ukraine war, as key factors, yet hardly mentioned terminal OP decline as a cause for major downsizing activity. Moreover, he ignored price inflation as a huge positive? Tomorrow

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Subramaniam Raj FedEx spkgFedEx's foul play
typically fallacious

"Switch service from UPS"
call from desperate ceo Raj

 ceo Raj Subramaniam's moves since succeeding founder Fred Smith have been typically anti-customer and cost cutting. The 'new boss, same as the old boss' blames the economy, not incompetent execution, for continued failings. It's now reached the pits with a shameful attack on UPS, whilst the latter handles potential strike action...

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Screen Shot 2023 03 03 at 11.59.02 AMPaper packaging

replaces plastic

Reckitt's Finish dishwasher
tablets drive sustainability

Reckitt the $18Bn UK based international consumer hygiene & health products giant, has developed a paper-based pouch for its Finish dishwasher tablets in conjunction with partner supplier Mondi that replaces 75% of plastic with responsibly sourced paper while maintaining protection against moisture.

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jelenick craig costco wh thumb150 Costco's growth
steadies down 

Store traffic & Ecom slows.
Sales +50% v norm 2019

Costco the $230Bn+ international  home & business supplier's growth slowed from its double-digit% roll. "Store traffic steadied with slightly higher ticket values" said ceo Craig Jelenik. Moreover, its logistics acquisition drove lower cost and faster service". Updated inc.Q&A session 

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neri antonio HPE gripHPE  H o n e s t

Pace Eventually

Smug ceo delivers from
strong Greenlake platform

Tech relic HP Enterprise ceo Antonio Neri at last substantiated his much hyped progress in Q1'23. It's starting to drive market share growth. The embryonic Aruba SaaS cloud andGreenlake platforms are becoming real growth catalysts. Can it sustain growth through 2024? Updated

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dell michael futureD e l l  down from
weaker PC market 

Infrastructure mkt strong.
'Anywhere' network drive

Dell Technologies, the $102Bn tech giant, reported a weaker sales and profits performance in Q4'23. Whilst the consumer PC market slowed down, the infrastucture solutions group made strong headway in servers and networking. Updated

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johnsen walter acme nyse lr thumb medium300 0Acme recovers
supply backlog

Inventory reductions hurt
cutting tools, safety sales

Cutting tools and safety supplies maker Acme United announced a recovery from its severe China supply shortages in its Q4'22 financial results. CEO Walter Johnsen reported on the difficulties including channel inventory reductions jn the US market. 

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barry Corie bby 22 thumb150 Best Buy: bounce
back  b a u l k e d

Focus: sameday service to
compete w/AMZN & Target

Best Buy,
 the $46Bn electronics retailer reported declining sales & profits in Q4'23 hit by major supply issues and slow tech demand. CEO Corie Barry is focused on improving user experience and delivery speed to compete with leaders Amazon & Target. Updated

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3D boat sinking3 D  P r i n t i n g
s l o w l y sinking?

3DS & Stratasys survive w
rising prices + acquisitions

3D printing leaders Stratasys (MakerBot) & 3D Systems recovered from pre Covid norm, but losses continued in Q4'22. The 3D market bubble has truly burst, yet management is in denial, with optimism rife in spite of reality. Meanwhile, both are consolidating acquistions to deflect from organic decline with continued losses. Updated for Stratasys today

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not yesterday's news tomorrow."

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