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  • Lucy wfh iphone deskYour MCommerce 
    imperative call!

    All generations intolerant
    of substandard webstores


    Business consumers in hybrid working situations are all losing tolerance with substandard mobile webstore experiences writes Raconteur's  Oliver Pickup. Business supplies dealers have been tardy in transition and must wake up to the fact that industry leaders eg Amazon & Wayfair get 70% of their business from mobile device users. Action please!

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  • Most admired leaders 2018New Biz Supplies
    Benchmark Index

    16 categories to measure
    Best Practice CRM sales


    Proficiency Index
    has for 30yrs+ measured dealers' sales performance v best practice benchmarks. The benefits have enabled sales people to identify gaps in customer demand in order to maximise sales potential and improve customer productivity. We have updated the Index over 16 new business supply categories...

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  • Productivity stairway to heaven2Essentials of the
    New Business
    Supply Market

    Users' wants and needs:
    Personalised productivity


    We've decided to challenge OPI's pessimistic 'State of the OP Industry' report by providing a guide to the huge hybrid working opportunities that abound in the 'New Broadline Business Supply Market'. The report published yesterday covers: personalised B2U/WFH marketing, the broadline 16 business categories, MCommerce, CRM analysis and the integrated same day delivery winners...Updated

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  • Screen Shot 2021 05 17 at 12.25.37 PMWhat users really
    feel about MSP's?

    CRN Essential reports on
    outsourcing inc. MPS hype


    We hear a lot about the growth of managed services market (MSP's/MPS), but little from users about what they really think of the outsourced services model. The latest CRN Essential report features exclusive data that reveals the good, bad and ugly of how over 300 UK IT decision makers feel...

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  • Screen Shot 2021 05 15 at 1.44.29 PMProductivity watch
    for hybrid working?

    Surveillance an unwelcome
    intrusion v trust & privacy


    Software can track workers’ keystrokes, mouse movements, and website visits; screenshots can check attentiveness all in the name of productivity. However, this 'quantity' measure pales in comparison to the 'quality' of results motivated by trust and ownership....

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Screen Shot 2021 05 20 at 10.04.49 AMHP-Apogee ceo
"We're not MPS"?

Maruggi pivots to MSP as
tech kills print demand


"We're a MSP (Managed Services Provider), not a managed print provider" Apogee ceo Aurelio Maruggi told CRN, on the future of MPS and expansion into IT services. Perhaps trying to deflect from the disastrous sales performance since HP acquired the company in Aug'18?

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paphitis ryman storefrontReactive Ryman
running on empty

Stationary stationery chain
lost share pre-Covid close


UK stationery high street retailer Ryman Group reported disapponting financials to 31 Mar'20. Sales have stalled with anaemic online growth. It has become amessy ecommerce-lite WHSmith, blaming the economy for poor performance. And, these accounts were pre Covid when sales sank deeply as stores closed in Q1'21

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Screen Shot 2021 05 19 at 6.29.05 PM4imprint 4Certain
promo products 

Ad specialties market on
rise with TV commercials


Recently we've noticed clever TV ads for Vistaprint & 4imprint hyping the power of promotional products in a cost conscious economic recovery. This trend is confirmed as dealers report higher activity emphasizing their personalized services skills. We discuss the leaders activity...

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hilleard unbalancedState of Industry
Report? Old and
Past-It information

Disconnected Q&A's from
"authoritative sourcebook"

OPI just published its "Latest State of the Industry" report. "The authoritative sourcebook for the business products industry"? In our view Martin Wilde & OPI are soo out of touch with the broadline business supply market, leaders and growth categories. Readers can get the latest, most insightful market trends analysis, by subscribing to Proficiency Post ...Tomorrow's News Today!

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jelenik craig costco laughCostco commands
clubs' market share

April sales growth +30%+
v 2020 and 'normal' 2019


Costco
commanded over half of visits to wholesale clubs in March, more than 3% points above the retailer's market share during March'20, according to data released by Placer.ai. Even more impressive growth was achieved in April ahead of its Q3'21 earnings report next week 

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Cornell Brian Target 21Target's terrific

high ticket to ride 

Success! 'Essentials' order
online, delivered same-day


$100Bn+ in sales Target, reported terrific Q1'21 results from exceptional 'essentials' demand. CEOBrian Cornell described key success factors as: higher traffic, ticket values and doubled online ordering in food, bevs & WFH improvement categories from personalised Shipt same-day delivery!

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Screen Shot 2020 07 09 at 11.30.13 AMExertis expands
in WFH tech mkt 

Supply chain shortages
threaten fulfilment service


International IT/OP distributor Exertis' parent DCC Group announced FY2021 results to 31Mar'21. Chief Tim Griffin reported a strong recovery from the fall in sales caused by Covid, with strong WFH tech demand, making up for weak corporate sales. He warned of serious supply chain shortages impacting results in second half of this year. Updated for Griffin interview

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Menear Craig HD smileHDepot hits huge

WFHome run again

PRO boosted by HD Supply
acquisition. DIY refits surge


Home Depot
 the $132Bn+ home & business improvement supplier continued to benefit from the Covid lockdown with huge DIY demand, and a strong recovery in its PRO business supply activity, especially SMB.. More homes are being retro-fitted to office space for WFH execs and student's remote learning. 

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Screen Shot 2021 05 18 at 11.36.36 AMGraphic's power
Packaging play

$1.4Bn UK acquisition
of sustainability leader


US based Graphic Packaging said the $1.4Bn (£1.03Bn) cash acquisition of UK specialist would boost its “global scale, innovation capabilities, and value proposition” for customers throughout Europe and bordering regions.The consolidation of the packaging industry is on, with majors IP, Smurfitt-Kappa, Stora Enso and Mondi vying for leadership...

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McMillon Doug Walmart 21Walmart writes
big ticket growth

Record sales in stores;
Ecommerce now 11% sales


US #1 retailer Walmart continued to enjoy Covid spiked 'essentials' spending in Q1'22, including online demand & delivery. It continued to copy Amazon's initiatives & benefited from store collection and higher ticket values 

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"Tomorrow's News Today,

not yesterday's news tomorrow."

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