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  • Lucy wfh iphone deskYour MCommerce 
    imperative call!

    All generations intolerant
    of substandard webstores

    Business consumers in hybrid working situations are all losing tolerance with substandard mobile webstore experiences writes Raconteur's  Oliver Pickup. Business supplies dealers have been tardy in transition and must wake up to the fact that industry leaders eg Amazon & Wayfair get 70% of their business from mobile device users. Action please!

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  • Most admired leaders 2018New Biz Supplies
    Benchmark Index

    16 categories to measure
    Best Practice CRM sales

    Proficiency Index
    has for 30yrs+ measured dealers' sales performance v best practice benchmarks. The benefits have enabled sales people to identify gaps in customer demand in order to maximise sales potential and improve customer productivity. We have updated the Index over 16 new business supply categories...

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  • Productivity stairway to heaven2Essentials of the
    New Business
    Supply Market

    Users' wants and needs:
    Personalised productivity

    We've decided to challenge OPI's pessimistic 'State of the OP Industry' report by providing a guide to the huge hybrid working opportunities that abound in the 'New Broadline Business Supply Market'. The report published yesterday covers: personalised B2U/WFH marketing, the broadline 16 business categories, MCommerce, CRM analysis and the integrated same day delivery winners...Updated

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  • Screen Shot 2021 05 17 at 12.25.37 PMWhat users really
    feel about MSP's?

    CRN Essential reports on
    outsourcing inc. MPS hype

    We hear a lot about the growth of managed services market (MSP's/MPS), but little from users about what they really think of the outsourced services model. The latest CRN Essential report features exclusive data that reveals the good, bad and ugly of how over 300 UK IT decision makers feel...

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  • Screen Shot 2021 05 15 at 1.44.29 PMProductivity watch
    for hybrid working?

    Surveillance an unwelcome
    intrusion v trust & privacy

    Software can track workers’ keystrokes, mouse movements, and website visits; screenshots can check attentiveness all in the name of productivity. However, this 'quantity' measure pales in comparison to the 'quality' of results motivated by trust and ownership....

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watt graeme softcatSoftcat soars high

CEO:Double-digit% growth
& cautiously optimistic

UK #2 tech reseller, Softcat reported double-digit growth acros s the board in its Q3'21, but warned that cost savings made during the pandemic could reverse in its next fiscal year. CEO Graeme Watt was optimistic about full year results given the new major contract wins...

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bezos amazon achilles heelAMZN accused on
antitrust price hikes

Maintains monopoly power
on contracts w/3Pty sellers

Washington, D.C. Attorney General Karl Racine announced Tuesday he’s suing Amazon on antitrust grounds, claiming the company’s practices have unfairly raised prices for consumers and suppressed innovation. The self acclaimed champion of customers & employees' interests is getting increasingly exposed on supplier & sellers conflicts....

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Screen Shot 2020 09 14 at 4.46.38 PMFedEx's fleece 
customers plan

Piles up prices w/UPS in
spite of record profitability

FedEx plans to increase peak surcharges beginning June 21. This is the 3rd round of price increases in spite of record volumes that reduce unit costs and boost record profitability. No doubt its covert 'cartel' arrangement with duopoly partner UPS limits users' options. Meanwhile, Amazon continues to be faster and lowers cost!

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Screen Shot 2021 05 25 at 9.30.08 AMEY's  h y b r i d
w o r k i n g  plan

Corp consensus indicates a
2day/wk WFH future model

Most of major accounting firm EY’s 17,000 staff in UK have been told to expect to work from home for at least 2days/week post Covid. This lines up with recent PP surveys obtained from ceos of leading brands in the business supply industry 

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Woke Capital peopleWoke Capitalism!
Good or bad? 

Anti-lobby states Wall St/
City should resist its rise?

"Woke capitalism is often driven by a tiny unrepresentative clique of activists that speak for the few, not the many" writes The Telegraph's Matthew Lynn. But, is that the case given that Coca Cola, UPS, JPMorgan Chase, Nike & Delta champion social justice issues to complement their successful consumer and corporate values?

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HP Print Tran 21Printer demand's
temporary respite

IDC contract renewals &
WFH HP Instant Ink surge

The worldwide printer market expanded for the third quarter in a row in Q1'21 with shipments growing 19.3% according to the IDC. Unattended MPS printer contract renewals and HP's Instant Ink drive fuelled higher WFH demand, but for how long?

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Apple privacy protection

People's privacy
protection a priority

Fakebook faces backlash as
public backs Apple controls

The biggest social media firms eg Facebook have long insisted that consumers care more about free services than the privacy they surrender. They pointed to their exponential growth and said consumers were voting with their feet. "Turns out, that was nonsense" opines NYTimes Greg Bensinger 

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amazon bezos drone deliveryAmazon Prime
Now the norm

One Source shopping


experience gets faster

ultrafast shopping Now experience is moving onto the main app/webstore so customers can 'browse & buy' all it has to offer from one convenient location. 'If it ain't broke, fix it' is ceo Jeff Bezos' winning mantra

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Naumann Mike BradyCorpBrady identifies
workplace safety

Covid volatility looks over.


Acquires Magicard printer

Brady Corporation
 the identification & workplace safety specialists, reported stronger demand in its Q3'21 fiscal. CEO Mike Nauman commented "COVID mitigation inc.spacing and personal hygiene signage sales regained momentum" Updated for Magicard acquisition today

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Screen Shot 2021 05 20 at 2.24.15 PMCan SPLS Connect
WFH user market?

Colorless stores, vanilla pvt
label, look pretty brandless

The new 'designer' Staples retail stores are almost 18mos old now. Complete with co-working spaces and podcast studios to complement office basics. How are they doing?  The PP team described the look as grey and soulless, resembling a failed Bed Bath & Beyond attempt? Yes, it's nice, but not 'easy'  if searching for your favourite, colorful original brands 

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not yesterday's news tomorrow."

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