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  • Lucy wfh iphone deskYour MCommerce 
    imperative call!

    All generations intolerant
    of substandard webstores


    Business consumers in hybrid working situations are all losing tolerance with substandard mobile webstore experiences writes Raconteur's  Oliver Pickup. Business supplies dealers have been tardy in transition and must wake up to the fact that industry leaders eg Amazon & Wayfair get 70% of their business from mobile device users. Action please!

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  • Most admired leaders 2018New Biz Supplies
    Benchmark Index

    16 categories to measure
    Best Practice CRM sales


    Proficiency Index
    has for 30yrs+ measured dealers' sales performance v best practice benchmarks. The benefits have enabled sales people to identify gaps in customer demand in order to maximise sales potential and improve customer productivity. We have updated the Index over 16 new business supply categories...

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  • Productivity stairway to heaven2Essentials of the
    New Business
    Supply Market

    Users' wants and needs:
    Personalised productivity


    We've decided to challenge OPI's pessimistic 'State of the OP Industry' report by providing a guide to the huge hybrid working opportunities that abound in the 'New Broadline Business Supply Market'. The report published yesterday covers: personalised B2U/WFH marketing, the broadline 16 business categories, MCommerce, CRM analysis and the integrated same day delivery winners...Updated

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  • Screen Shot 2021 05 17 at 12.25.37 PMWhat users really
    feel about MSP's?

    CRN Essential reports on
    outsourcing inc. MPS hype


    We hear a lot about the growth of managed services market (MSP's/MPS), but little from users about what they really think of the outsourced services model. The latest CRN Essential report features exclusive data that reveals the good, bad and ugly of how over 300 UK IT decision makers feel...

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  • Screen Shot 2021 05 15 at 1.44.29 PMProductivity watch
    for hybrid working?

    Surveillance an unwelcome
    intrusion v trust & privacy


    Software can track workers’ keystrokes, mouse movements, and website visits; screenshots can check attentiveness all in the name of productivity. However, this 'quantity' measure pales in comparison to the 'quality' of results motivated by trust and ownership....

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Screen Shot 2021 06 01 at 4.19.09 PMSwiss won't roll
over v EU elite

European majors keen
to trade freely with UK 


"Switzerland is right about the EU – UK must also go it alone" writes admired economist Roger Bootle. "EU's essential problem in its relationship with both Switzerland and the UK stems from its ambitions for uniformity and integration". We discuss his opinion as Britain's economy roars back from Covid and Europe's major economies want a piece of the action...

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Screen Shot 2021 04 30 at 1.36.51 PMHealthy Hygiene
market momentum

Covid mitigation challenge
Q1'21 sales results analysis


The #Paperless #Officeless #Touchless future is happening bigtime! Now its #1 business supply category alongside technology. Business suppliers: brandmakers, dealers & MSP's have pivoted to sell customers PPE, hygiene supplies, WFH tech and wellness services.. We analyse Q1'21 results now complete inc. Navigator Paper, Brady, 

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commodity cliffPrint/papermakers
plunge prolongs

#OPocalypse: Diminished
demand+economy+Covid


All leading OP, Paper & Printermakers have now reported Q1'21 results. Printer paper is down 70%+ since 2008; another -15%+ in Q1. The shift to hygiene & packaging products is huge. We analyse results to date, now complete inc. HP & Navigator 

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Productivity stairway to heaven2Essentials of the
New Business
Supply Market

Users' wants and needs:
Personalised productivity


We've decided to challenge OPI's pessimistic 'State of the OP Industry' report by providing a guide to the huge hybrid working opportunities that abound in the 'New Broadline Business Supply Market'. The report published yesterday covers: personalised B2U/WFH marketing, the broadline 16 business categories, MCommerce, CRM analysis and the integrated same day delivery winners...Updated

Read more ...

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Screen Shot 2021 05 26 at 11.50.01 AMO/Depot France's
favoured friend?

Vulture Aurelius fired chief
Feydeau pre takeover talks


The chairman of Office Depot Europe Guillaume de Feydeau was dismissed by vulture capital owner Aurelius ahead of the Lille court hearing on Tuesday to consider takeover offers for the bankrupt France business. There are now only 3 offers on the table for the carcass. We consider the favourite? Updated 

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dell michael futureDell & VMWare win
SaaS market share

WFH/Learning networking,
Cloud partnerships strong


Dell Technologies
reported declines in core servers and storage categories in Q1'22, but a return to profitability. VMWare 
continues to be the consistent high growth performer, responding to coporates need for WFH IT/SaaS networking and security solutions

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Lores Enrique hp 20HP inks instant

print recovery

PC's power up but lose
share in WFH/Edu mkts


Old tech giant, HP Inc's printer & ink sales decline turned around powerfully in Q2'21. Meanwhile PC demand was strong fueled by WFH demand. Can long serving complacent CEO Enrique Lores really sustain growth and reinvent the fading force?

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jelenik craig costco laughCostco comps
escalate again 

Slower online adoption
now growth accelerant


Leading international $160Bn home & business supplier Costco experienced roller coaster demand during Covid. After a slower spring, double-digit growth boosted by an improved ecommerce experience for essentials has accelerated performance.

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yunquing yuan lenovo redLenovo lengthens

lead in PC market

PC's, Mobile, Data Ctrs in
strong recovery post Covid


Hong Kong based, international PC & mobile giant Lenovo reported excellent results for the third consecutive quarter. The Mobile group rebounded strongly following the temporary closure of its Wuhan factory

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Barry Corie BestBuy 20Best Buy booms!
WFH online surge

Click'n'Collect boosts tech,
PC's, tablets & VA devices


Best Buy
, the $44Bn US electronics retailer reported a blockbuster sales performance in Q1'22 ended 30 April. CEO Corie Barry's team performed tremendously with a powerful mix of high WFH tech demand, online ordering and curbside collection

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