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Screen Shot 2019 06 24 at 3.55.46 PMDepot trials new
Compucom chief

Hires 3rd hi-techy guy for
hi-customer service need?

Office Depot 
today hired its third CEO at CompuCom, since it acquired the collapsing technology services provider in Oct'17. It continues to hire IQ/techy types, rather than much needed customer service leaders that can motivate its people & customers

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Screen Shot 2019 06 24 at 3.10.31 PMAmazon axes
restaurant supply

Shift from customer service
focus to profitability rolls

Restaurant supply is a major growth category for progressive dealers. However, Amazon has decided to close its delivery service after 4 years of tough competition. Is this a sign of the times for Amazon's long term strategy? We discuss....

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Screen Shot 2019 06 21 at 12.59.02 PMOverstock, over
hyped and out

Lossmaking, deceptive
CEO nears retail fire sale?

Failing furniture & business supplies etailer
Overstock is hyping transformation into a blockchain company. Thwarted efforts to sell its beleaguered retail business have recently heated up, according to CEO Patrick Byrne 

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lutke toby shopify cap logoShopify to boost
B2B capability

Plans to pool deliveries
for different resellers?


Shopify the popular ecommerce platform for retail sellers is reacting to criticism of its B2B deficiencies and trying to improve delivery service cost effectiveness by pooling shipments. We discuss....

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Screen Shot 2019 06 12 at 12.57.39 PMNeoCon: Market
Leaders' insights

Interviews inc. Steelcase,
HMiller, Humanscale, ESi,
Workrite, AllSteel, Teknion

We have reviewed the latest & greatest from the furniture fest NeoCon 2019 in a separate report. Here we cover the interviews with leaders from the best operators and discuss their vision, strategy and market differentials.. Updated


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Top Articles

Dealers decision time dilemma

Screen Shot 2019 06 25 at 2.31.10 PMDealers' decision
day dilemma: sell,
merge or invest?

How wholesalers hold key
to biz supply growth plans

Back in 1994, the OP wholesalers led the stockless dealer drive that fuelled the expansion of single source supplier success. Now with uncertainty surrounding wholesalers' future, its decision making time for dealers. We explore the options available for those who are committed to becoming broadline business suppliers. Updated


Dealer Productivity Championship 2019 - Leaderboard Half Year

Productivity leaders 20182019 Champions
of Productivity 

Will lean stocking dealers
surpass stockless etailers

We've concluded the Proficiency Index Dealer Productivity 2019 Half Year Review, the most universally accepted indicator of dealer profitability. Dealers have submitted sales forecasts for 2019/current employee numbers (FTE's). We'll finalise the numbers and publish championship leaderboard... Updated


WBMason debuts Baltimore Consumer Show

Screen Shot 2019 07 11 at 11.47.10 AMWBMason makes
bow in Baltimore 

Masonville's Mid Atlantic
drives past $100m in 8yrs

Today, US #1 independent megadealer WBMason held its second consumer show this year; and its first at the home of Baltimore Orioles. We report on the full event and interview regional chief Jeff Kirsh....Updated


Shoplet hit by insider fraud

shoplet ellison iphone webstoreShoplet slammed
by insider fraud

Veteran SVP syphoned
off $Millions in revenue

Leading US business supplies etailer Shoplet says its former SVP embezzled $Millions by diverting cash to personal accounts, according to a complaint filed Monday in New York state court. We contacted owner/CEO Tony Ellison for comment....


Newell Brands beyond nervous

Screen Shot 2018 09 17 at 7.08.34 PMNewell Brands in
never never land

What's latest w/Sharpie
& Rubbermaid assets?

The collapse of the Newell house of brands post the disastrous $16Bn Jarden acquisition in 2016 continues. The uncertainty hanging over the heads of executives leading valuable assets is palpable. What's next for brands like Rubbermaid, Papermate/Sharpie, Dymo, Elmers? We discuss.... later today


Procurement path to commoditization

supplier squeezeProcurement push

Supply Chain process killing
creativity in race to bottom

The paperless office trend & secular OP market decline; exacerbated by global economic slowdown & toxic tariffs has fuelled the power of 'low-pricing' procurement people. This has accelerated the commoditization trend, killing innovation that drives higher productivity and lower operating costs. Complete


Sycamore strips Staples assets again

vulture staples removerSycamore strips
SPLS $150m divi 

Framingham HQ sold and
leased back at market rate

Sycamore Partners
owner of Staples continues to reduce its equity exposure whilst increasing the debt load and operating costs of the reseller by selling and leasing back the Framingham HQ near Boston. We review the negative effects on the bigbox player....


Office Depot's deceit exposed

office depot vultures break upDeceitful Depot's
disguise downed

Analysts expose empty
organic growth claims

Office Depot CEO Gerry Smith
repeated claims of organic growth in its business supply division (BSD) at the Q1'19 Investor's earnings call. As PPNews reported at the time, real sales, excluding acquisitions, were well down. Now Wall Street is punishing the hollow hype...


SPOT Group 2018 Financial Review

Moulton jon terminatorCan SPOT stop
the bleeding?

Will Vulture Better Capital
terminate or divest the dog

Vulture capitalist Better Capital owner of SPOT, the mongrel mix of Spicers & Officeteam, has reported 2018 financial results. As expected it continued to bleed losses from mismanagement of a dealer group contract and huge paper price increases. Surely, CEO Jon Moulton (pic left) will terminate its tortuous tenure soon?


Staples/Dex acquires MPS dealers

Screen Shot 2019 06 25 at 10.32.14 AMSPLS/Dex doubles
down in MPS mkt

Buys southern regionals in 
national network drive?

acquired leading US MPS dealer Dex Imaging (Tampa, FL) in February; and has now acquired 2 important print resellers in the Orlando & Dallas markets. We spoke with CEO Sandy Douglas about expansion plans in the managed technology services space... omplete & updated


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