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3M's new 'forever
chemicals' case?
PFAS Water liabilities $12Bn;
EarPlugs $6Bn. What's next?
Plaintiffs say ‘forever chemicals’ in turnout gear increase risk of cancer by absorption and inhalation. A federal judge said more than 20 defendants including 3M, DuPont and Honeywell face claims by firefighters who said their protective gear was contaminated by toxic “PFAS”. Will the huge claims anchor 3M's already receding innovation and stalled growth even further? Full story here.first...
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Staples: Makes
choices HARD?
New campaign obsolete
v AMZN one source era
40yrs after opening its first store, Staples marks its anniversary with a new promot campaign. It's built around "the idea businesses have a choice on how work gets done: Hard way v Easy way". Too late given Staples' slow half-service reputation? Full analysis here, first...
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Add CXP Services
for Future success
Lessons from leaders in tech:
Customer Productivity... First!
"The IT services market in the channel is bigger than the hardware market. It was 10yrs ago and still is!" writes Alex Tatham ex-MD of IT distributor Westcoast. Resellers in the business supply market have traditionally been 'box shifters'. Now they need to offer managed productivity services – strategic and technical. Can they step up? We case study the ones that have...later today
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Personalization
beats fast product?
McD: “Price important, but
CXP paramount to customers"
After spending $M's on digital kiosks and mobile-ordering systems, fast-food chains are discovering most customers just want somebody to take their order at the counter and do so in a friendly way, according to executives, market-research, reviewed by The Wall Street Journal. A huge lesson for transactionally minded resellers in the business supply market. Full story here, first...
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Will P B S bailout
bankrupt Buroring?
German group+wholesaler
alliance the optimal option?
Earlier this year, beleagured German dealer group Büroring and wholesaler PBS Deutschland joined forces to streamline logistics, product ranges, and support for OP dealers. On 19Aug, Buroring called an EGM which caused speculation the organisations were considering a merger or worse bankruptcy for the group? Today, the group confirmed it was in Administration. Will PBS rescue? Full story here, first...
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Greedflation: guilty
parties exposed!
Brands & distributors report
record i n f l a t e d profits
'Greedflation' caused by the Covid/Wars induced inflation surge, spiked corp profits to all-time highs. This was true in the business supplies market where up to +20%pa price increases were common, even with declining paper and OP volumes. Now Trump tariffs and Iran war energy shocks have surged record earnings again whilst consumer demand has flattened. Full analysis here, first... updated
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Starbucks elevates
lounge experience
"Creating a welcoming, warm
more comfortable ambiance"
Starbucks (SBUX) is investing $1Bn to revamp thousands of its North American coffeehouses in a bet to bring customers back. It plans to remodel as “community lounges,” adding seating, leather chairs, rugs, bookshelves, plants and artwork. Full story here, first...
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Curry's new boss
same as old boss?
Baldock's mkt share baloney
maintained by new ceo?
Embattled electronics retailer Currys (ex-Dixons, PC World) continued to confuse with hollow rhetoric in Q1'27 report. "B2B/Services all growing strongly. In the UK&I, we gained share in every category" commented new ceo Fredrick Tennesen. Nonsense? New boss, same as the old boss? Full analysis here, first.
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Advania alters
UK leadership
Ex-CCS Media team out
and new female chief in
Advania UK has appointed Annette Murphy as CEO, replacing group CEO Hege Støre, who was acting head of the UK business since February. This follows the replacement of James Hardy, the former ceo of acquired CCS Media. Full story here, first...
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Computacenter
scaling strongly
UK tech sales double from
soaring AI fuelled demand
Computacenter the international IT reseller is expecting to report $14Bn gross revenues 2026, has published is Q2'26 trading update. CEO Mike Norris said "We're pleased with our execution in
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