Few analysts seem interested in positive business supply range moves by Staples over the past year. The Amazon chase is on as Grainger, Shoplet et al vie to be the one source solution
SYNNEX Corporation the $14Bn business services wholesaler, today announced disappointing financial results for Q1'15 to 28 Feb'15
Slingsby, the leading UK workplace distributor last week acquired racking and storage supplier ESE Direct
By popular demand we have updated a refreshed a classic lesson in developing long term Customer Relationship Management first introduced back in 1994, under the OfficeSMART RAPPORT loyalty management programme…
When was the moment the OP industry reached a tipping point? Retailers might point to #1 etailer Amazon. Papermakers/resellers might cite the iPad launch 2010 and the mobility movement. Whatever, the OP market has been hit with a huge double whammy
International Paper continued its shift away from printed papermaking into packaging and the hygiene market by investing in converting its North Carolina plant into a fluff pulp mill...
World #1 IT wholesaler Ingram Micro has rolled out its long-awaited Cloud Marketplace to Europe after launching in US last April...
Koninklijke Philips NV has sold a majority stake in its LED components and auto-lighting activities to a private-equity consortium in a deal that values the business at about $3.3 billion.
Amazon is expanding its local services nationwide offering, with its 2m resellers in business supplies and services, plus new specialist partners
Before Mr Everything Jeff Bezos got serious about delivery drones he was connected with automation devices like Kiva warehouse pickers and iRobot, the maker of the Roomba vacuums
Turbon,a leading ink cartridge remanufacturer reported results for 2014 with increased consolidated operating profits
The Uber population of ride sharing drivers now exceeds New York City's cabbies. This is a symbolic tipping point, if it were needed, of the mega shift to freelancing and start-ups that are driving the new Amazon-style economy. Complete
Brother International, the leading printermaker launched its initiative to help SMB's react to the challenge of reducing business print costs last October. How is the campaign going?
Water is hot and diet soda is not. Soft drinks sales hit 10th year of decline
Concerns about labelling and a desire for convenience are trends that are set to continue into 2015, according to global market research organisation Innova Market Insights.
Starbucks founder Howard Schultz popularized the notion of the “third place” — a hang-out in between home and work, or home and school. Now there is a fourth place...
BlackBerry's said its plans to revive with mobile security software and smartphones aimed at corporate users remains on track, even though sales continue to plummet. Its CEO John Chen is in denial...
Keurig has released a recyclable coffee pod after widespread criticism that its K-Cups are bad for the environment. The competition is responding...
EMarketer expects online broadcaster Twitter to become the third-largest seller of online display advertising in the US overtaking Yahoo
Massachusetts Economic Assistance Coordinating Council has voted to give Amazon $3.25 million in tax breaks. The irony will not be lost on rivals Staples, WBMason and Wayfair all HQ'd locally....
Facebook spent the past year buying and building all sorts of ad tech — now it’s starting to put it to work.
Trading in Paperlinx shares has been suspended as the paper merchanting group investigates a possible breach of banking covenants. Disruption in paper supply is inevitable...
The successful anti-dumping action taken by US papermakers e.g. Domtar last month, is likely to stop paper imports from Asia & Brazil. Expect prices increases of 10%+ from July...complete
The biggest merger this year between Warren Buffett's Heinz and slow moving Kraft Foods will inevitably focus managers internally. How will leaner competitors like Mondelez respond with its clearer market focus...later today
This month, Proficiency Post passed a record landmark of an average 60,000 readers/week, inc. execs in bigboxes, distributors, makers, plus user choosers in the wider business supplies market. In Feb, we optimized PP for mobile users and will shortly launch the app...
Lexmark is acquiring business process management (BPM) software vendor Kofax.The old tech maker has made some powerful purchases to help transform its fading core printing business...
Steelcase, the global leader in office furnishings, today reported accelerated sales growth in Q4’15 with strengths in all major markets and a solid order book
WSJ's Joanna Stern tests 10 printers made by 4 leading makers and vents her frustration with the old tech process..
Amid its meteoric rise, Amazon.com hasn’t exactly showered attention on one key constituency: its shareholders. Suddenly, though, that reticence appears to be lifting.
Newell Rubbermaid, the leading business supplies maker has agreed to sell Endicia, a developer of global online shipping solutions,
Investment bank UBS has upgraded upgraded Staples stock to "buy," noting that "more likely than not" it will be able to close its acquisition of Office Depot. Meanwhile, details of Depot executives severance packages have been released...
Veritiv, the clumsily renamed paper and packaging distribution merger of UniSource and xpedx (ex International Paper) reported delayed and declining results for Q4’14 ended 31 Dec'14
US Foods is "managing fairly well" through its extended time as a company waiting to be sold, executives said. Meanwhile, suitor Sysco executives were getting more bullish
Boston Globe featured a great article on advertisng effectiveness last week by Deidre Fernandes. We review from an office market viewpoint...later today
Smart move by OfficeDepot/Officemax to seize the opportunity to sponsor the popular CNBC 'The Profit' series championing small businesses. Pity that its message is so contrived to stretch credulity...
KKR & Co. and CVC Capital Partners are nearing an agreement to buy Philips Lumileds, lighting components unit,
In his keynote at IRCE Focus: Digital Design, Peapod co-founder Thomas Parkinson said that one thing remained constant in his company's 25 years success: The customer has directed design decisions.
Amazon received clearance to test drones outdoors, a small victory in its effort to develop unmanned vehicles for 30-minute package delivery.
The coffee run imay be over with Starbucks planning to launch a pair of delivery services that will bring the coffee (and some food) right to your business...
We have been critical of the unqualified viewpoints from Seeking Alpha's analysts over recent years. We review Jack Du'ssuperficial and ill informed retail-only perspective of Staples
Tech Data Corporation, the global #2 wholesaler of technology products with $28Bn in sales, reported flat Q4’15 results to 31 Jan'15, reversing previous trends. Explanations were less than convincing in the webcast...
Fact: paper-related products demand is in decline and will not come back.. But, most dealers are in denial with OP sales still over 70%+ of sales mix compared with market demand of <25%. What should they do about it?
Amazon.com, today announced that Prime Now has expanded its one hour delivery service in New York down the Eastern seaboard
Herman Miller, the leading upscale furniture maker reported disappointing Q3'15 results to 28 Feb'15
FedEx Corp. reported a 53% increase in earnings during the holiday quarter, boosted by lower fuel costs, milder weather and the shipping giant’s recent restructuring moves.
The 3 day HP Global Partner Conference 2015 concludes today in Las Vegas, drawing a positive reaction from VAR's, with CEO Meg Whitman emphasizing the opportunities resulting from its shift to IT services...
Office Depot/OfficeMax featured a full page ad in USA Today promoting huge discounts on HP ink and printers. Too much oil, too much paper and now too much ink. HP's war on remans is on...tomorrow
Crystal Rock, the US Northeast water and OP dealer, announced declining financial results Q1'15 ended 31 Jan'15
The long rumoured scrapping of the Microsoft Internet Explorer browser brand is now official. Can its new version match leader Google Chrome?
There have been many aricles in national and office press about 'Marketers sizing up the Millennials’ (15 to 35 year olds). It’s a big and growing market, but does it behave that differently to be treated so specially?
Marketers and media companies are obsessed with “millennials.” They’re desperate to figure out what 15-35 year-olds want and do, especially when it relates to the Internet. How different are they?
HP has been trying for nearly a year to settle litigation filed by handful of shareholders over the Autonomy deal
Seeking Alpha analyst wrote today that giant food services supplier Sysco (SYY) would likely succeed with its acquisition of US Foods. An important precedent for the #SPLODGE deal...
The world may be going digital, but the brightly colored ad inserts that spill out of newspapers every Sunday somehow missed the news about the decline of print.
Ecommerce upstart Jet.com is revealing more details of the business plan that has won the company a $600 million valuation without revenue. It looks like a slow service model?
IDC has lowered its outlook for both the global PC and tablet market but said the arrival of Windows 10 could boost the devices market later in 2015.
Nortek, the diversified parent of technology brand Ergotron, recently reported impressive growth gains in the education market for its innovative products in Q4’14
With the introduction of Apple’s new smartwatch, many are speculating if we'll soon be able to just glance at our wrist rather than keeping our phones on the table during every meeting.
UK tech wholesaler Northamber returned to growth in the first half of its fiscal 2015.
Sebastian James, Dixons Carphone CEO sees getting involved in the full life cycle of connected devices as its biggest growth opportunity.
Systemax, the tech-direct marketer including Misco, CompUSA, Circuit City and Tiger Direct brands, reported continuing decline in its financial results for Q4’14 ended 31 Dec'14
Bud Mundt, 11 years exec director of American Office Products Distributors (AOPD) retires at the end of 2015, after a hugely successful tenure. Co-director with 30 years service at AOPD and leading member FSi Mark Leazer takes over. Here's Mark's vision and plans...
Too many OP dealers are still obsessed with buying power in a new market where users want personalised, rapid response service across a broad business supplies range…
American Office Products Distributors (AOPD), the longest established dealer group holds its 37th national meeting at Hyatt Regency, Huntingdon Beach, in sunny California this week. We report the meeting's action including the leader's succession plans...
OPI for nearly a quarter-century has been the 'go-to' industry news magazine. But, the industry has moved on to productivity services for business. Time then, it celebrated progressive achievements, less the 'old-school'?
At its “Spring Forward” event, CEO Tim Cook described the new Apple Watch as "the most advanced timepiece ever created". An essential ubiquitous device to manage money, health, offices, home and your life. Who can argue? Look at these apps...
Staples' Ron Sargent was very positive about the Office Depot takeover synergies in this morning's webcast. We reckon this will be a preoccupation for 5 years. Meanwhile, dealers should not expect a knock on the door. So focus energies on becoming a regional powerhouse.
Reflecting on the #SPLODGE merger of Staples & Office Depot/Max,we review the progess of the 3 bigboxes (inc. CXP) since 2007. History tends to repeat itself, so we speculate on the 2020 outlook inc savage job cuts...
Why do OP dealers continue to underestimate the potential spend of users by 70%? It's probably the main reason driving the complacency epidemic killing their growth prospects. "If you want my business contact me personally" appealed Lucy...
The International Trade Commission (ITC) has agreed to investigate the Domtar led US papermakers' complaint, that importers are under cutting the market. Protectionism is rife.
The Financial Times today carries an interview with Appledesign genius Jony Ive in which he discusses how the Mac changed his dislike of PC's ahead of the iconic Watch launch
The Proficiency Index 10th Annual Survey of businesswomen (typically Lucy), published in July 2014 has been updated. It provides insights into latest trends and how women have adapted to mobile and now demand productivity services from resellers
Staples, the world’s leading OP reseller, showed improved sales trends in its main commercial and etail delivery businesses in Q4’14 ended 31 Jan'15.
Last year, Essendant (ex United) released user research that found 72% of office buyers were women. We update with latest market research that confirms the trend and offer advice on how best to reach them.
Danwood Group, once the darling of UK document services market, has turned turtle, masking its declining performance. CEO Steve Francis, has turned on the industry and its own service standards. Where is the real growth?
The inventor of the popular Keurig K-Cups says he regrets ever making the non-recyclable, single-serve coffee pods, which are piling up in landfills.
Costco Wholesale reported impressive market gains in its Q2'15 ended 15 Feb'15 accounts today. Growth in is accelerating for this $100Bn broadline business supplies reseller
Control is a mirage. The most effective leaders right now--men and women--are those who embrace traits once considered feminine: Empathy, Magnanimity, Patience, Accountability, Taking advice, Humility, Yielding to work-life balance…writes Leigh Buchanan of Inc.magazine
All around the world, International Women's Day on Sunday March 8th represents an opportunity to celebrate the achievements of women while calling for greater equality. We publish a series of articles to support the marketers challenge to achieve empathy with their needs
One of the world’s greatest emerging markets is closer than you think. Women are the world’s most powerful consumers, and their impact on the economy is growing every year writes Female Factor's Bridget Brennan
Applesold the highest number of smartphones globally in Q4, overtaking Samsungfor the first time since 2011, according to the research firm Gartner.
Activist investor Starboard Value LP is calling for board changes at Staples even after the merger plan with rival Office Depotand its reinvention program. Does it want faster growth or deeper cuts? You guessed it!
School Specialty, the one time leader in educational supplies, reported a better set of Q3'15 financial results to 24 Jan'15 but is still operating at a loss. It is now operating 40% lower volume levels than 2008
Wayfair, the Boston based home furnishings etailer, is blazing a trail as it scales up to meet demand from midmarket consumers and micro businesses. It reported its Q4'14 results today...
The drive among firms to boost productivity will propel western European commercial tablet market to 11 million units by 2019, according to IDC.This contrasts with slowdown reported by Best Buy today
Tech Data Corporation the $27Bn technology supplies wholesaler today announced the introduction of its new Mobility Solutions & Retail division, effective March 1, 2015.
Best Buy chief Hubert Joly and CFO Sharon McCollam are fond of enumerating their quarterly reports. Yes, its comprehensive stuff, but we feel, misses the BIG market picture...
Today kicked off one of the biggest events in the smartphone and tablet markets: the Mobile World Congress in Barcelona plus the apperance of Facebook chief Mark Zuckerberg
Herman Miller announced management shifts aimed at strengthening its North American contract business as the the office furniture leader cut its sales guidance for the year ending in May.
IBM has warned that if its resellers and distributors fail to move with the times, its innovation pipeline could dry up. Do the same feelings exist with vendors in the business supplies market?
Samsung Electronics introduced a flagship smartphone with a curved screen and mobile-payment system, seeking to spark sales after a painful year that saw its leadership eroded by Apple and Chineseupstarts like Xiaomi
Over the next 9 months as we await the FTC decision on Staples/Depot merger expect Amazon to accelerate its attack on the contract business supply market. Here's the likely scenario...
Office Depot/Max has outsourced its deliveries progressively in recent years. Now it seems Staples is following suit. Meanwhile, Amazon is moving in the opposite direction. Opportunity knocks for personalised delivery! Complete
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