2015 Dec pp banner1200 2 mob
2016 Jan pp banner1200

  • End of Impulse shopping? No Way?

    Subscribe to read!

    retail-store-Woman-empty-cartEnd of impulse

    shopping? Nah!

    Webstores enable smart shoppers

    to accessorize & build order size


    30 Nov'14 (Updated)

    WSJ's CMO section headline story last week was 'The end of impulse shopping'.It argued that 'browse and buy' activity would lessen as a result of web shopping. Our research indicates the opposite is true...

  • B2B marketing is so last century

    Subscribe to read!

    beyond-the-buyer-to-lucyB2B marketing?

    So last century,

    it's about B2U!

    Confusion over old hat terms

    diverts from reaching users

    30 Nov’14

    Even experienced and seasoned OP professionals don’t seem to get that B2B and B2C marketing distinctions are dead! Resellers need to reach user choosers now, not just commodity buyers. That means marketing beyond the buyer to Lucy…

  • Retailers rue rising returns

    Subscribe to read!

    Screen Shot 2014-11-29 at 19.15.56Retailers rue

    rising returns

    Lesson: The better the service

    given the less it costs to serve


    29 Nov’14

    Returns issue? It’s a familiar story for narrow-minded, penny-pinching resellers. Take responsibility for minimizing mistakes by improving merchandising methods…

  • Black Friday Shopping Report

    Subscribe to read!


    Target to win

    back footsteps

    and fingertips

    Omnichannel buyers dominate

    Black Friday shopping activity


    28 Nov'14 (Complete)

    Black Friday's gone mobile with a 25% increase in purchasing activity via iPhone's. Holiday offers started early with Amazon last week; Targetis storming ahead, but Best Buy's webstore was down as we wrote this report...

  • Big Buyer 2014 report

    Subscribe to read!

    Screen Shot 2014-11-28 at 13.56.59B i g  Buyer to

    Big Biz in 2015?

    Time to refresh success. Add 

    tech, hygiene, refreshment,

    ergo & productivity supplies


    28 Nov’14

    It’s a trade show that carries a bigger buzz than most we have visited in the past 20 years: Italy’s #1 OP show BIG BUYER’14 & 19th edition maintained its tradition over the last 3 days. Time to build on the buzz with business supplies brands?

  • OTTO Group to sell Office Division

    Subscribe to read!

    Screen Shot 2014-11-27 at 19.51.03Amazon attack

    ousts OTTO...

    Pressure on service and price

    from specialists forces sale


    26 Nov'14

    Last year Amazonovertook OTTO Group sales in Germany $10.5Bn v $9Bn, now Hamburg based behemoth has decided to sell its Office Division. What's next?

  • New HP is not new in marketplace - Michael Dell

    Subscribe to read!

    Whitman-meg-old-hatNew HP not new

    in marketplace

    Dell disses disruption to

    innovation when stock

    market myopia takes hold


    26 Nov'14

    Wall Street analysts were impressed with HP's latest mixed results. CEO Meg Whitman's disingenuous 'best innovation engine for decade' claim, obscures it's decline in growth markets. Michael Dell is right about Meg's myopia...

  • HP Q4 Financial Preview

    Subscribe to read!

    whitman-meg-HP-telescopeInk-sinking HP’s

    Hollow Promises

    Winsome Whitman’s Turnaround

    tale in tatters. What innovation?


    25 Nov’14 (17:00ET updated)

    Hewlett Packard (HP), the world’s #1 technology maker, continued its decline in Q4’14 ended 31 Oct’14. CEO Meg Whitman’s air of clichéd confidence and broad brushstrokes failed to convince sceptics about her ‘New style of IT’ rhetoric. Where are the real growth businesses?

  • Tech Data Q3'15 Financial Review

    Subscribe to read!

    Techdata-montage-2013T e c h  D a t a

    on a growth roll

    Strong growth momentum

    across US/European markets


    25 Nov’14

    Tech Data Corporation, the global #2 wholesaler of technology products, reported strong Q3’15 results to 31 Oct’14...

  • More users prefer mobile shopping

    Subscribe to read!

    Lucy-mobile-montage-v3More users prefer

    mobile shopping

    Businesswomen drive the huge

    shift to browse & buy via iPhone

    away from in-store experience


    24 Nov'14

    42% of users say they will do more shopping via mobile this holiday season, according to new research from Dynatrace.

  • Samsung set for senior management reshuffle

    Subscribe to read!

    Shin-JK-samsung-mobileSick Samsung set 

    for senior reshuffle

    Will co-CEO of TV/home division

    Yoo swap with mobile chief Shin?  


    24 Nov'14

    Samsung Electronics, is considering a major leadership shake-up, according to people familiar with the matter, part of an attempt to revive its fortunes after a difficult year that has hurt its profitability, market share and stock price.

  • HP management restructure plans

    Subscribe to read!

    HP-musical chairs-2013Meg's music

    stops at HP

    Whitman outlines plan

    to restructure after split


    24 Nov'14

    HP CEO Meg Whitman has outlined her plans to restructure the giant's management ahead of its split and quarterly report tomorrow...

  • Best Buy Q3'15 Report reflections

    Subscribe to read!

    Screen Shot 2014-11-23 at 5.17.02 PMBest Buy chief's

    analysis paralysis

    Deluded over market share

    gains, Amazon & NPS scores


    24 Nov'14 (Complete)

    Best Buy chief Hubert Joly and CFO Sharon McCollam are fond of enumerating their quarterly reports. Yes, its comprehensive stuff, but we feel, misses the BIG market picture...

  • Office Depot Board Elfing Itself

    Subscribe to read!

    Screen Shot 2014-11-21 at 2.13.02 PMDepot dances

    with the D'elves

    Christmas comes early for

    Chainsaw Smith & Choppers 


    24 Nov'14 (Updated)

    Office Depot, the beleaguered bigbox, has paused its bloodletting, disintegration drive to have some holiday fun. We capture some of the action from its board 'Elfing itself'...

  • A dozen dangers damaging dealers

    Subscribe to read!

    danger-death-signA dozen dangers

    damning dealers

    Complacent practices that can

    cause serious loss of business life 


    24 Nov’14

    Over the 3 years we have written many articles about the death threats facing disconnected dealers. We give it another twist today and ask dealers to check what they are doing, not just to grow, but to survive the onslaught of the ‘personalised service to business users’ provided by the Amazon monster...

  • Uber undermines dealers and women

    Subscribe to read!

    Screen Shot 2014-11-21 at 4.15.27 PMUber undermines 

    dealers & women

    Super ride sharing & delivery 

    service, spoiled by exec sexist

    arrogance toward best clients


    22 Nov'14 (Complete)

    Just like Amazon3 years ago, both Google and Uberare under the radar and under-estimated by most OP dealers as competitive threats. Moreover, just like over-charging, under-serving taxi-drivers, Uber was underestimated as a rapid response delivery service for big resellers including Amazon. Take Uber seriously...

  • Ex-Systemax executives ' kickback conspiracy

    Subscribe to read!

    Screen Shot 2014-11-23 at 4.21.05 PM

    Ex-SYSTMX execs' 

    $9m kickback con

    Fiorentino brothers charged with

    fraudulent dealings with suppliers


    21 Nov'14

    Two former Systemax (parent of CompUSA, Tiger Direct & Misco) executives have been charged for taking supplier kickbacks and hiding their ill-gotten gains from the tax authorities during their time at the US-based reseller

  • AV/Digital display market on a roll

    Subscribe to read!

    AV-HD-projector-trainerAV/Digital display

    demand on a roll

    Education & corporate markets

    boost growth in Asia & Europe


    21 Nov'14

    Futuresourcehas reported that its quarterly sales round-up showed a boost in market where some sub-segments are often thought near saturation

  • Amazon: one source management reporting

    Subscribe to read!

    Screen Shot 2014-11-20 at 10.56.47 AMAmazon: 1 source

    mobile reporting

    Intros enhanced management

    analysis for business users 


    21 Nov'14 (updated from 16 Nov'14)

    $100m+ in sales dual etailer/wholesaler Amazon has updated its multi-user, dynamic departmental reporting for businesses. This completes its transition to the 'everything store for business' started in 2005.  Sales to companies are expected to reach $26Bn in 2015 overtaking Staples as #1 business supplies reseller...to be completed shortly

  • Amazon's Big Apple advance

    Subscribe to read!

    bezos-jeff-amazon-supermanAmazon's Big

    Apple advance

    Leasing 0.5m sq.ft same-day

    fulfilment center + offices


    21 Nov'14

    Amazon #1 business supplies etailer/wholesaler has leased a 475,000sq.ft property in Midtown Manhattan to facilitate same day deliveries and house is growing army of of marketers...

  • The new mobile management era

    Subscribe to read!

    Screen Shot 2014-11-20 at 3.19.49 PMThe new mobile

    management era 

    The Post PC generation grows:

    officeless, PA less & paperless


    20 Nov'14

    There is a new dynamic happening in business leadership, replacing the sedentary style of last century. More managers are 'walking the talk' as guru Tom Peters used to say, ubiquitous athlete Frits van Paaschen,CEO of surging Starwood Hotels is a prime example of the new mode, writes WSJ's Steve Norton...

  • Molesline digital designs with Adobe

    Subscribe to read!

    Screen Shot 2014-11-20 at 2.27.23 PMMoleskine digital

    designs w/Adobe

    Latest partnership to slow 

    decline of paper notebooks


    20 Nov'14

    Moleskine, maker of high quality paper notebooks has extendedits digital partnerships with the addition of Adobe's creative software...

  • Salesforce.com Q3'14 Financial Review

    Subscribe to read!

    Screen Shot 2014-11-20 at 12.09.29 PMWave is up at


    Benioff: no software company

    is growing faster as mobility

    cloud, social & data dominate


    20 Nov'14
    Salesforce.com CEO Marc Benioffbrimmed with excitement about its new Waveanalytics cloud platform yesterday, reporting that it has taken off faster than any other product in the company's history.

  • Amazon's robot army rarin' to go

    Subscribe to read!

    Bezos-on-kivaAmazon's robot

    army rarin' to go

    Kiva pickers expected to cut 
    order processing costs 30%


    20 Nov'14

    World #1 etailer/wholesaler, Amazon's huge investment in improving speed/lowering costs of order fulfilment, continued to accelerate with its Kiva robot installation program...

  • Best Buy Q3'15 Financial Review

    Subscribe to read!

    Best-Buy-montage-2013Best Buy battles
back to black

    Renew Blue rally cry cuts 

    & restores profits; only Apple

    iPhone6 secures positive growth 

    20 Nov'14
Best Buy, the US #1 consumer electronics retailer, showed markedly improved results for Q3’15 ended 2 Nov’14. The signs were encouraging, but it’s still deluded and well behind in online growth and shopping experience
  • Keurig Green Mountain Q4'14 Financial Review

    Subscribe to read!

    Keurig-montage-2013Coffee king Keurig
    growth brews up 

    More brand portfolio additions.
    2.0 brewer launched successfully


    19 Nov'14 (23:00 ET Updated )
    Keurig Green Mountain, the $4Bn+ in sales leader in specialty coffee brewers for US homes and offices, today announced another slow down in sales growth but increased profitability in Q4’14 ended 27 Sep'14
  • "EMC can spin off VMWare quickly" Tucci

    Subscribe to read!

    Screen Shot 2014-11-19 at 2.58.07 PMEMC can spin-off

    VMWare quickly

    Activist pressure pushing

    towards merger with HP


    19 Nov'14

    Cloud data storage and computing giant, EMC plans to publicly address the question of whether to spin off the 80% owned, cloud leader VMware, reported CEO Joe Tucci (pic left)

  • Contracting Stationers?

    Subscribe to read!



    Narrow-line, immobile, 

    outsourcing core services,

    underserving & stationary 


    19 Nov’14 (Complete)

    Are the last century leaders, the contract stationers, withdrawing from national contracts and giving way to new forces e.g. Graingers, Amazon & WBMason alongside Staples?

  • Target Q3'14 Financial review

    Subscribe to read!

    Screen Shot 2014-11-19 at 1.11.52 PMPutting Tarz-jhay

    back into Target

    New CEO Cornell recapturing its

    signature shopping experience;

    plus entertaining engaging ads


    19 Nov'14

    Target posted impressive Q3'14 sales and profits recovery from a multiyear malaise capped by last year’s data breach. New CEO Brian Cornell seems ready for happy holiday season

  • Staples Q3'14 Financial Review

    Subscribe to read!

    Staples-montage-2014Staples: Back to

    business growth

    Reinvention strategy progress in

    specialist FM/breakroom supplies

    offset by retail sales challenges 


    19 Nov'14 (Complete 11:00 ET)

    Staplesthe world's #1 OP reseller, showed improved sales trends in its main commercial and etail businesses in Q3'14 ended 1 Nov'14. 'Less stress, more savings' is happening! 

  • Gensler: Top trends shaping workplace design

    Subscribe to read!

    Screen Shot 2014-11-14 at 4.21.41 PM

    Trends shaping

    workplace design

    Gensler 2014 Study covers

    the big 6 topics driving change


    19 Nov'14

    Gensler, the world's leading collaborative design firm's 2014 Design Forecast study covers mobility, wellness, technology, urbanization, globalization and new developments. We report on the key aspects in workspace design...later today

  • Millers OP on the acquisition trail

    Subscribe to read!

    stillwagon-wayne-millersMillers on a roll
    in Virginia Valley

    Consolidating strength in Mid-
    Atlantic region nears $50m sales


    18 Nov’14 (Updated)

    Millers Office Productsthe leading woman owned, business supplier continued its acquisition trail in the Mid Atlantic region. We speak with chief Wayne Stillwagon...tomorrow

  • ECi releases Red Falcon software

    Subscribe to read!


    ECi Releases

    Red Falcon

    Cloud software to facilitate

    dealer growth in vertical markets 


    18 Nov'14

    ECi Software Solutions has released new software to enable OP dealers to expand into new categories and new specialist markets. We spoke with CEO Ron Books...


  • Vistaprint changes name to Cimpress?

    Subscribe to read!

    keane-rob-vistaprint-productsVistaprint: vague

    name change?

    Parent name to dilute brand

    with switch to Cimpress?

    Invest in central systems


    18 Nov'14

    The parent company of the customized business card marketer Vistaprint has decided to change its name and invest substantially in bradening its web & systems platform. Why the need to change?

  • Wholesalers wave is UP!-2014

    Subscribe to read!

    Wholesaler-leaders-2014W h o l e s a l e r s

    w a v e  i s  U P!

    Latest results show strength in

    FM/breakroom, tech & furniture

    Can they match Amazon? 


    15 Nov'14 (Complete, sorry)

    "Wholesalers may die, but the role of the wholesaler, lives forever," so said godfather of OP wholesaling, United's founder Howard Wolfback in the early 80's. So true, even if OP wholesalers have struggled for real growth in recent years. Now that's all changing, but can they respond to Amazon?

  • Wiles Greenworld - London's Sustainable Office Supplier

    Subscribe to read!



    Office Supplier

    Wiles Greenworld’s CEO reveals

    his progressive growth strategy


    2 Nov’14 (Completed, at last, sorry)

    On 30 Sep, we visited London’s most progressive and sustainable office reseller Wiles Greenworld in its new eco friendly facility. We met with ‘walk the talk’ CEO Peter Duncan…

Member Login