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  • Proficiency Profile: BMC chief: Cath Burke

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    Winning Women in OPS

    Banner's managed
    services champion

    Catherine Burke talks about her ‘land and expand’ personalized services strategy


    31 Jan’12 (Complete)

    Banner Managed Communication (BMC) is the fast expanding services division of UK leader office2office.We discuss its success with MD Catherine Burke

  • Progressive OPS performers

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    op-dealer-6-snapshots2012Proficiency Profiles

    P r o g r e s s i v e

    OPS performers

    Snapshots of Sun, Friends, Hurst,

    Ontime, Pay-LESS and Economy


    28 Jan’12 (complete)

    In recent weeks we’ve been in touch with many US progressive resellers and will be visiting more in February. Make sure you learn from these movers and shakers…

  • Spicers' new wholesaler leadership team

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    gonna be alright

    Spicers’ new leaner, cleaner and
    faster response, service strategy


    24 Jan’12

    Last week Spicers’CEO Alan Ballannounced his new management team. We sat down with him to discuss his plans for 2012...

  • Proficiency Profile - Regency OP

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    Regencyop-roiProficiency Profile

    R e g e n c y’s
    regal progress

    Progressive OPS reseller achieves
    HP MPS advanced specialist status


    18 Jan’12 (Updated)

    Leading US OPS reseller Regency Office Products based in Raleigh (NC) has made remarkable strides in recent years. We discussed progress with president Eric Beguelin yesterday...

  • 12 Rising Star resellers for 2012

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    Rising-stars-2012Proficiency Index

    12 Rising Star
    Resellers 2012

    OPS progressives to watch


    12 Jan'12 (Complete)

    The top trend throughout the turbulent 2011 was the rise and rise of the new office productivity services resellers. Expect these double-digit dynamos to shine in 2012...


  • Is Best Buy a relic retailer?

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    best_buy-BrowseIs Best Buy a
    relic retailer?

    CEO Dunn defensive denials
    expose his paranoia v detractors


    7 Jan’12

    Best Buy CEO Brian Dunnretaliated against critics who have been calling the retailer a relic, as the consumer electronics giant reported lower December sales

  • Bigbox Stockwatch 2011 Review

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    Sargent-Ron-not-so-easyBigbox stockwatch 2011

    maul OP bigboxes

    Amazing Amazon triple sales in
    4 yrs; Depot & Max marginalized


    4 Jan’12

    We continue to review the sales and stockmarket performance of the OP bigbox players against their massmarket rivals. The comparative results continued to make depressing reading for OfficeDepotor OfficeMax stakeholders...

  • Superdealer Superstars - 80-90's v 2011

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    Superdealers20121980-90’s v 2011 class compared
    Top OPS Resellers League Table

    S u p e r d e a l e r
    Superstars surge...

    Leaders... rising stars…drop-outs
    ... 2020 top tips... 80/90's comps.


    2 Jan’12 (Updated)

    The bigbox share of the US-UK markets tumbled again in 2011. OfficeMax, Office Depot and Staples have now lost an estimated $11Bn in sales over the past 4 years. Progressive independent resellers and massmarketers continued to gain market share...

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