MMMagic returns

The mini innovations that
matter to mighty 3M

24 Sep 10
3M is everywhere. That's the point George Buckley, CEO of 3M, is trying to make as he talks about his favorite subject, inventing things. Last year, he says, "even in the worst economic times in memory, we released over 1,000 new products."

Proficiency Profile

Wist drive in Arizona

Brothers committed to high touch services in the local community

23 Sep 10

Wist Office Products Companyof Tempe, near Phoenix, is #1 in Arizona in size and customer service with all the high class attributes to dominate the marketplace.

Spirit of Life Gala preview

Hope springs
e t e r n a l…

2010 honoree David Williamson on target with fund raising campaign

21 Sep 10

This Thursday, 23 September the great and the good in the international OP industry will honor David Williamson, EVP of MWVproducts group, with City of Hope’s TheSpirit of Life® Award...

Best Practice Case Study

Marketing plan for small dealers

One thing more important than sales... personalized marketing

By Lucy Jermyn
20 Sep 10
Smaller companies sometimes focus more on sales than marketing. This can work up to a point, but sooner or later, a well-planned marketing strategy needs to be in place, even if you’re building it from scratch.

Proficiency Index Trendwatch

The myths of

market share

Beware narrow definitions in

new business supply market

California, let
me warn ya...

Depot contract award shows
Community Colleges must learn

19 Sep 10
TheFoundation for California Community Colleges (FCCC) has renewed its contract with Office Depot in spite of well publicized fraudulent overcharging of state departments and over $10M in settlements…

Breaking News

Depot cheat
charities now

Florida nonprofits overcharged by $1m, include children and churches

19 Sep 10
Naples DailyNewstoday reports more damning details of Office Depot’s fraudulent overcharging in Florida. This is bound to cause widespread outrage…

Bigboxes rob
small resellers

Depot allowed SMB status by poor policing of government contracts

Open webstores 
to Twitter and Facebook

Measure user likeabilty and engagement

By Lucy Jermyn
15 Sep 10
Brands i.e. resellers and manufacturers, wishing to take their social media strategies a stage further must tailor their approach towards hardcore advocates - and make sure webstores are open and easier to reach

Best Buy set to win in connected world

Smart-phone margins boosted by added services

14 Sep10
Best Buy, the leading consumer electronics retailer, today reported impressive earnings growth in its fiscal Q2’10 results ended 28 Aug’10. The management teams talks confidently about its pivotal plans...

ODgate Scandal Latest

When will Florida
fraud fully unfold?

Will new Governor dismantle DMS, dismiss Depot and set higher ethical standards?

Report by Stephanie Maier
Pajamas Media correspondent
14 Sep 10
The Florida race for governor between millionaire Rick Scott(Republican) and state CFO Alex Sink(Democrat) has a $30 million dollar pink elephant in the room…

Spin Doctor Depot

We-green, lie-green, wash-green

11 Sep 10
A number of regular readers have challenged the integrity of the 2010 Corporate Citizenship Reportissued by Office Depot, describing the environmental claims as ‘greenwash’ and disingenuous.

Proficiency Index
Webwatch Surveys

OP’s Top 10
W e b s t o r e s

Independents’ extremes...
the best and worst practices.

10 Sep 10
The Proficiency Indexweb design has now reviewed 40 of the best webstores in the OP world. The comprehensive surveys cover 10 marketability factors from a user chooser’s viewpoint. We now highlight the Top 10 performers, which amazingly just excludes the iconic Amazon, andOffice Depot... 

Depot citizenship

report “a sham”

More tailspinning tales of

trivia and pseudo-ethics

Proficiency Index
WebWatch Survey #4

The Wonder
of Webstores

Top 2 rated 70%+...but user experience still not great

8 Sep 10 (Completed with pix)
The Proficiency Index team can now bring you Survey #4 results  of the highly popular and controversial review of top US resellers’ webstores.

Disbelief in Detroit's Depot decision

Chamber renews $5M contract despite schools scandal.

8 Sep 10

Office Depotyesterday announced it had been awarded the Detroit Regional Chamberoffice supply contract. What is going on?