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Proficiency Index
2012 Winning Webstores

3 steps to web
user-friendliness

Are resellers making progress
v best practice e.g. Shoplet


20 May’12 (Updated)

How long do users stay on webstores? Seconds unless the home page is refreshed with new information, new products or special offers…daily. This is a prelude to the 2012 Winning Webstore review...

New iPhone 5
big screen test

Rival Samsung’s Galaxy
S111 expected this summer

 

19 May’12

The new iPhone 5 that Apple is expected to unveil in September likely to have a larger display with the company ordering bigger screens from its Asian suppliers,

Ecommerce
accelerating

US shoppers spend $50Bn,
up 15%; UK up 10% in April

 

18 May’12

US and UK consumers and business users continued their relentless shift to purchasing online and using smartphones as their preferred device..

Gale force to
drive econtent
marketing service

United VP marketing steps up to
lead group-wide shared service

 

18 May’12

US #1 business supplies wholesaler United Stationers has announced that Laura Gale will lead its new, shared econtent service across the group for the cross-marketing benefit of resellers. We spoke to an excited Laura…

HP slashes
25,000 jobs

Whitman wields chainsaw;
where’s the growth strategy?

 

18 May’12

Hewlett-Packard (HP) is considering cutting as many as 25,000 jobs, or 8% of its workforce, to reduce costs and contend with slowing demand for computers and services…

Staples stalled

...be bolder!

International sales drag

back gains in US delivery

 

17 May’12 (Complete 16:00BST; 11:00ET)

Staples, the world’s leading OP reseller, announced disappointing sales results for Q1’12 ended 28 Apr’12. With $1.2Bn in cash, when will Ron Sargent invest the treasure chest; and address its European execution problem?

Proficiency Post - RSS feed Proficiency Post - RSS feed

Proficiency Post - breaking news and opinion in the office productivity market by Peter Frost

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IT-guy-scratching-headIT losing itself over

managing mobile

Decentralised trend towards
personal accountability inexorable

 

15 Mar’12

In a new study a welcome and highly anticipated trend towards personal responsibility is causing mayhem in one of the last bastions of corporate control freakism…the IT department

Read more: IT losing itself over managing mobile

 
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lucy-asian-iPadLucy  l o v e s
m-commerce

Latest research shows iPads
& iPhones trending upwards

 

15 Mar’12

An overwhelming majority of those users shop on their tablets and smartphones, comparison-shopping engine PriceGrabber found…

Read more: Love loves m-commerce

   
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Facebook-home-page

fMC conference report

Good content

to raise fan reach

Facebook launches more

effective marketing tool

 

14 Mar’12

Facebook has a grand scheme to make advertising on its pages less risky and less guess-work than buying ads anywhere else on the web...

Read more: Facebook: Good content to raise fan reach

 
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Amazon-Cloud-servicesAmazon advances
in cloud services

Making moves to preempt competition

 

14 Mar’12

Amazon.com the world’s #1 etailer wants to become #1 in remotely hosted web services too…

Read more: Amazon advances in cloud services

   
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Depot-Dallas-AustrianODgate Scandal:
Breaking News!

D e p o t  does
Dallas for $1.8m

Assisting Texas neighbours
with similar fraud investigations

 

13 Mar’12

Dallas County has today released emails revealing that it assisting the City of Houston and Maricopa County in ongoing fraud audits-investigations of Office Depot.

Read more: ODgate Scandal: Depot does Dallas for $1.8m

 
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businesswoman-thinking-smartphoneUser insight: the
key to success

Marketing matters more than the
moving mundane merchandise

 

12 Mar’12

Most merchandising departments of wholesalers/bigbox players are wedged in by eager OP vendors keen to get products listed in the next catalog. Its time to take a new marketing approach, driven by the productivity needs of users…

Read more: User insight:the key to success

   
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lucy-montageDealer Alert!

Who are your
real customers?

Most ‘personal service’ dealers

unknown to most valuable users

 

11 Mar’12

We have now had time to reflect on our month’s tour of US dealerships. The sad fact is that the most valuable users choosers don’t know their local OP reseller and vice versa…

Read more: Who are your real customers?

 
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Antalis paper
demand slows

Acquisition drive towards packaging

 

10 Mar’12

Sequana, Europe’s leading paper and packaging reported 2011 results for paper maker Arjowiggins and distributor Antalis yesterday

Read more: Sequana - Antalis Financial Review 2011

   
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SoLoMo-cyclistSoLoMo: the
future of mobile

Location driven marketing
a boost for independents

 

10 Mar’12

Every industry will increasingly be affected by mobile devices and location-sensing technology especially independent OPS resellers…

Read more: SoLoMo: the future of mobile

 
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FOCUS: Fortune 500 fame or…

Super Midmarket
Business masters?

Low-cost, low-carbon locals to
provide personalized productivity

 

10 Mar’12 (Complete)

The market focus on national contracts has become fashionable in recent years, but don’t forget your #1 priority: The low hanging fruit i.e. your existing customers where you still get less than half of the potential available spend…

Read more: Focus: Super Midmarket Business masters

   

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