Friday, April 25, 2014
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New managed

services model?

Handybook duo growth plans

in cleaning and office services


14 Apr’14

On-demand services provider Handybook enables users to hire a cleaner, furniture assembler, plumber or handy man with a tap on your iPhone.

Proficiency Profile

Greenwood gains
top AOPD award

Key differentials drive George

Wood's specialist services sales 


31 Mar’14
Last week we attended the annual meeting of the original dealer group AOPD and sat down with Greenwood Office's George Wood whose growth, deservedly won its best dealer award in 2014. Follows on Friday

CDW: Composite

Direct Wholesaler

Leader gains market share in

managed tech services with

4000+ specialist sales force


24 Mar’14

Investment analysts Seeking Alpha profiled CDW, the $11Bn in sales, leading technology reseller and wholesaler. We share their observations together with our own analysis of this best practice performer in productivity services

Cook: iShadow

or Apple of Ive

Common perception that post

Steve Jobs era lacks innovation

when the reverse is true


1 Mar’14

Author of "Haunted Empire, Apple after Steve Jobs", Yukari Kane discusses what she's learned about CEO Tim Cook, and whether she believes Apple has lost its way since Steve Jobs died.

i n n o v a t i v e
i n v e s t s 

Top progressive reseller builds
infrastructure towards $100m 


11 Feb’14 (Complete)

Last week, we visited Innovative in Minneapolis, one of the most progressive ‘Personal Productivity Services’ providers on the planet. We met with CEO Jennifer Smith’s new team of leaders…

Ergotron energizes

WorkFit Movement

Ergonomics marketer’s designs

on serving the office channel


9 Feb’14 (Complete)

Today we visited Ergotron’s HQ in St. Paul (MN) to meet with marketing director Daneen Kiger. Daneen shared plans to expand on its ergonomics leadership in the technology channel, through to the OP channel via United Stationers...later today

Proficiency Profiles

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Bezos-godzillaAn omnivore’s
o b s e s s i o n

Beaming Bezos’ beliefs: Amazon,
Earth’s biggest selection for less


11 Jul’12 (Complete), the world’s biggest etailer, will grow at 30%+ in 2012 to reach $60Bn+ sales, 3x its 2008 level. Its fastest growth category is business supply. We spoke with the laughing cavalier himself, founder and CEO Jeff Bezos...

Read more: Proficiency Profile: Amazon: an omnivore's obsession

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W. B. M a s o n:
mission possible
p e r s o n i f i e d

US Megadealer’s customer

intimacy intensified as sales

force powers towards 1000


6 Jul'12 (Complete and Updated)

Sales at WBMason have doubled since 2007 to $1Bn+. CEO Leo Meehan continues to invest in brand marketing power supported by local sales and delivery teams, as its key strategic advantage…

Read more: WBMason: mission possible personified

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xerox-management-team-12Transform or


Xerox CEO Ursula Burns’
bright outlook for services


6 Jun’12

Xerox is one of America's most venerable companies. Founded in 1906, its name is virtually synonymous with "photocopy." CEO Ursuls Burns describes the transformation taking place under her leadership...

Read more: Proficiency Profile - Xerox CEO Ursula Burns

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Bogart-Dwight-Karen-COSProficiency Profile

Low-cost, local

Austin reseller and AOPD
president’s ambitious plans


1 Jun'12 (Complete)

Karen Bogart, president of Convenience Office Supply and contract selling group, AOPD is a champion of the power of local independent resellers. We discussed her progress and plans…

Read more: Proficiency Profile - Convenience Office Supply

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an “impeccable
p a r t n e r s h i p”

Rapid growth built on integrity,
trust and dedication to serve.


24 May’12 (Completed 15:00ET; 20:00 BST)

Staples and NJPA, the government owned purchasing agency has doubled in size over the past 2 years. We discussed the success of the 7 years partnership with NJPA’s Mike Hajek and Staples’ Jay Baitler and Neil Ringel.

Read more: Staples/NJPA an impeccable partnership

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Pichler’s high


90’s megadealer’s message
to progressive independents


23 Apr’12 (Updated)

Eastman (Long Beach, CA) was the first megadealer in the OP market. CEO Bill Pichler was widely admired by peers as the most innovative leader on the planet. We sat down with Bill last week in NY to discuss his achievements…

Read more: Bill Pichler's high performance principles

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bezos-jeff-bitesAmazon: Bezos'
business beliefs

Top 10 leadership lessons from
the guy that’s eating your lunch


18 Apr’12

With the passing of Apple’s Steve Jobs, Amazon founder Jeff Bezos is now tech’s leading philosopher-CEO…

Read more: Amazon: Bezos' business beliefs

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FSi-montageProficiency Profile

FSi: Go for Gold

Four more marketing steps
towards the $100m sales quest


11 Apr’12 (Updated)

Charlotte (NC) based FSI (ex Forms & Supply) is one of the top 5 US OP resellers. Later this year it celebrates its 50th anniversary with a series of consumer shows. We spoke with director Mark Leazer...

Read more: Proficiency Profile: FSi go for gold

Register or Log-in to Read!Penketh-2012-montage2

Proficiency Profile

Penketh's: the
OPS progressive

Personalized productivity

p r o v i d e r  o f  h i g h

performance workplaces


21 Mar’12 (Complete)

Last week, we visited Penketh’s, one of the UK’s top 3 progressive OPS resellers. It was joy to review the tremendous progress they have made in the past few years…

Read more: Proficiency Profile - Penketh's

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Discount_Office_webstore__Tim_HortonDiscount dynamos
double sales drive

US #2 etailer embraces Twitter
and Facebook to fuel growth


9 Mar'12 (Complete)

In February, we visited Columbus (WI) to meet the team leading one of the hottest etailers on the planet, Discount Office Items (DOI). We speak with Tim and Jim Horton and marketing chief Joe Schaefer

Read more: Proficiency Profile - Discount Office Items

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OfficeCity-Bill-JonesProficiency Profile

The Office City
lights the way

Bill Jones discusses the progress
of AOPD and his Bay Area ace


6 Mar’12 (Complete)

Bill Jones is chairman/director of global contract group AOPD and CEO of The Office City (Redwood, CA). We discussed the remarkable progress of the group over the past 5 years and the brand refresh at his progressive OPS reseller…

Read more: Proficiency Profile - Bill Jones The Office City

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dorsey-jack-twitterProficiency Profile

Twitter is not
social media!

It’s strictly the best business
communications medium


3 Mar’12

Jack Dorsey is the genius founder of Twitter and Square, the brilliantly simple and affordable mobile payment device that is revolutionizing small businesses. He talks with Fast Company’s Ellen McGirt…

Read more: Proficiency Profile - Jack Dorsey Twitter & Square

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payless-team2Pay–LESS for
more productivity

Omaha reseller gears up
to double sales by 2017


25 Feb’12 (Complete)

Jim Matgen and Keith Powell started Pay-LESS Office Products 26 years ago and built one of the leading US regional resellers. They have just invested in sales and marketing professionals to start a new phase of growth...

Read more: Proficiency Profile - Pay-LESS Office Products

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Proficiency Profile

Friends for

Ohio’s leading OPS reseller’s
plan to double sales by 2017


19 Feb’12 (Complete)

Last week we visited one of the most progressive OPS resellers in the US, Ken Schroeder’s Friends Business Source based in Findlay (Ohio). We speak with VP sales and marketing Betsy Hughes…

Read more: Proficiency Profile - Friends Business Source

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shelton-todd-united-vision2Proficiency Profile

U n i t e d

Shelton shares strategies
for inspiring independents


18 Feb’12 (Complete)

Last Tuesday the management team of United Stationers, the US#1 OP wholesaler, reported 2011 results. We asked new president Todd Shelton to expand on the plans he outlined in the webcast…

Read more: Proficiency Profile: United unplugged...Todd Shelton

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burns-ursula-xerox-logoProficiency Profile
Winning women in OPS

Xerox vision
Burns bright

CEO’s passion to win the
BPO, managed services market

14 Feb’12

Xerox CEO Ursula Burns sees her company’s transition to services provider as part of its longtime mission: streamlining businesses’ processes.

Read more: Proficiency Profile - Ursula Burns of Xerox

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Winning Women in OPS

Banner's managed
services champion

Catherine Burke talks about her ‘land and expand’ personalized services strategy


31 Jan’12 (Complete)

Banner Managed Communication (BMC) is the fast expanding services division of UK leader office2office. We discuss its success with MD Catherine Burke

Read more: Proficiency Profile: BMC chief: Cath Burke

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op-dealer-6-snapshots2012Proficiency Profiles

P r o g r e s s i v e

OPS performers

Snapshots of Sun, Friends, Hurst,

Ontime, Pay-LESS and Economy


28 Jan’12 (complete)

In recent weeks we’ve been in touch with many US progressive resellers and will be visiting more in February. Make sure you learn from these movers and shakers…

Read more: Progressive OPS performers

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Regencyop-roiProficiency Profile

R e g e n c y’s
regal progress

Progressive OPS reseller achieves
HP MPS advanced specialist status


18 Jan’12 (Updated)

Leading US OPS reseller Regency Office Products based in Raleigh (NC) has made remarkable strides in recent years. We discussed progress with president Eric Beguelin yesterday...

Read more: Proficiency Profile - Regency OP

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Tallgrass-team-2011Proficiency Profile

Tales of Tallgrass’
Midwest mission

Sustainability at the core of merged Iowa reseller’s growth plans


19 Dec’11 (Complete)

Last May, Midwest OP resellers Frohwein, Matthews and Pioneer announced a merger and celebrated the highly complementary combine with a brilliant brand name: Tallgrass Business Resources. We discussed plans with CFO, David Parsons...

Read more: Proficiency Profile: Tallgrass Business Resources


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