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ISSA: clean way

to lean offices

Trombetta tells how commitment

to hygiene services can convert

commodity dealers’ dire destiny


25 Aug’14

ISSA, the worldwide cleaning organization is partnering with US leading buying group TriMega. It’s sales chief Anthony Trombetta will be speaking at the EPIC conference in Florida next month. We spoke with Anthony today to discuss dealer opportunities and plans...tomorrow, sorry

Danwood CEO’s
deluded denial

Can he transform team after
turmoil & fantasy forecasts

1 Aug’14
CRN recently interviewed Steve Francis, turnaround chief of the UK’s biggest print reseller Danwood. Would he repeat his critical rant of previous management and industry standards?

Best Buy talks

tanking tablets

CEO Joly interview with Walt

Mossberg re tech & retail trends


31 Jul’14

Re/code’s highly respected tech guru Walt Mossberg interviewed Hubert Joly, CEO of Best Buy, the last standing nationwide big-box, bricks-and-mortar consumer electronics retailer, with over 1,000 main stores and hundreds of smaller mobile device stores.

Proficiency Profile

iBuy flying high
in office supply

We interview web wonder Weber
on productivity success secrets 


6 Jul'14 (Complete)

In 2011, we profiled ex-Fellowes executive Ron Weber of of Plymouth (MN) who founded the etail start-up in 2007. He has doubled sales in the past 3 years with plans to achieve $20m+ in 2016.

Proficiency Profile

Gentile’s 3D

Growth drivers

Independent Stationers’ chief

discusses digital destiny dilemma


1 Jul'14 (Complete)

Mike Gentile, CEO of Independent Stationers is about to complete 10 years as leader of the progressive marketing group. We discuss his early challenges, its marketing transformation and its new direction…

Titan Tencent tag
Amzn & Facebook

Tech war raging in China... a 
winner seems set to emerge.


26 Apr’14
Amazon dominates ecommerce in the US; Alibaba, Tencent and Baidu are vying for dominance in China with eyes on western markets. Tencent’s lead in mobility looks like giving it a major edge.

Proficiency Profiles

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amazon-king-bezosBezos’ Amazon:

better & better

Relentless pursuit of cheaper

product and faster delivery 


18 Aug’13

Fast Company’s J.J. McCorvey recently met with Amazon founder and CEO Jeff Bezos. We highlight the relevant extracts for OP resellers and how it has achieved leadership in the business supplies market at the cost of bigboxes and independents’ alike...

Read more: Bezos' Amazon gets better and better

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ontimesupplies-webpageProficiency Profile

OnTime on
track to #1

Mobile optimization raises
webstore user friendly rating


17 Jul’13 (Complete)
The Proficiency Index WebWatch team has just completed its 2013 Round 1 Review. The highlight was the stellar progress of independent Atlanta etailer. OnTime Supplies, the first small OP reseller with a mobile-user-friendly webstore. We spoke with CEO Miles Young…

Read more: Proficiency Profile - OnTime Supplies

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Costco-montage-2012Costco: cheap

and cheerful...

US#2 retailer has grown 39%;

and stock doubled since 2009


9 Jun’13

New Costco CEO Craig Jelinek took over from legendary leader Jim Sinegal last year and has continued to maintain its relentless progress, reports Business Week writer Brad Stone. It's business supplies is even greater...

Read more: Proficiency Profile - Costco: Cheap and cheerful success

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supplies-network-mgt-team1Proficiency Profile

Super Supplies
Network support

The high-service, low-cost-to

-serve, IT services wholesaler


7 Jun’13
We attended ITEX, the IT managed services conference in Las Vegas in April. We met with the enthusiastic Supplies Network management team exhibiting at the show and profile the company’s leaders: Sean Fleming (CEO) and marketing chief Bill Erpelding...on Monday, sorry

Read more: Proficiency Profile: Supplies Network

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Audacious-9-2013Who are the

Most audacious

The scrappiest, smartest
and most disruptive resellers


16 May’13
Inc. the magazine for growing companies published a list of the 'The Audacious 25’ in its May edition. We take a look at candidates for the Top 10 in the ‘personal productivity services’ marketplace…later today


Read more: The Most Audacious Independents

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Proficiency Profile

Give Something

Back's gears up!

Progress report on a unique

productivity services reseller


12 May’13 (complete)

Recently, we visited Give Something Back’s offices in Oakland (CA) for the 3rd time and met with CEO Sean Marx and his new marketing chief Sharon Kinkade (pic left). Expect the investment in new software and marketing to boost future growth…


Read more: Proficiency Profile - Give Something Back

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Commercial-montage-2013Is this the

Most progressive
reseller on planet?

UK’s #1 business services group 

Commercial, has powerful claims


6 May’13 (Complete)
Commercial Group of Cheltenham (UK) has been a pioneer of sustainable business practices since 2006. Based on our worldwide experience of progressive resellers we reckon its relentless drive into IT business services positions Commercial well ahead of its US peers…

Read more: Commercial: The most progressive reseller on the planet?

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steelcase-future-focusedProficiency Profile

Designing offices
to inspire harmony

Steelcase’s Workspace Futures'

Donna Flynn on collaboration


30 Apr’13
Human nature changes slowly, but the way we work and the idea of the ‘office’, changes fast. Here’s how to harness those opposing forces for a happier workforce…

Read more: Proficiency Profile - Steelcase's Donna Flynn, Workspace Futures

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witt-margee-blaisdellsProficiency Profile

Blazing a trail
to $20m by 2020

Blaisdell’s: A family business
fired up and ready to roll


29 Apr’13 (Updated)
Last Monday we visited the offices of stockless San Leandro reseller Blaisdell’s. Under magnetic Margee Witt’s leadership the company has grown 20% in the last year and well on its way to reaching $20m in sales by 2020. Tomorrow

Read more: Proficiency Profile: Blaisdell's

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furniture drive

US economic recovery fuels

the office renewal process


10 Apr'13 (Updated)

The industry wide revival has been driven by innovation and productivity. The Post-OP era is nigh, but opportunities have emerged in refreshments, hygiene and ergonomic workspaces. We spoke with IS Group’s SVP Charles Forman about its refreshed furniture offering...completed by Friday

Read more: IS Group's furniture drive

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harrop-steve-ofdaUser Friendly
market moves

OFDA group leader’s plans
to drive sustainability agenda

9 Apri'13 (Complete)
Office Friendly, is the UK’s most enterprising dealer group, with a spirit and determination to create a truly marketing driven agenda for its members. We spoke to dynamic leader Steve Harrop about his plans and key differentials...

Read more: Office Friendly's market moves

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JKL-miles-riceScintillating sales from

Sales force


JKL Solutions: the rising
star in UK mid-market


27 Mar'13
JKL Solutions was formed just 4 years ago by ex-PADS director Nick Miles and top sales guy Nathan Rice. Investment in 5 new sales people puts the UK reseller on course to achieve £5m sales in their 5th year...completed tomorrow, sorry

Read more: Proficiency Profile - JKL Solutions

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Nectere-montage-12N e c t e r e  new
or nearly model?

Can dealer groups’ demise be
rescued by fresh services plan?


4 Mar'13 (Complete)

Most dealer groups focus on reducing cost-of-products. Nectere led by UK industry veteran Paul Musgrove believes he can provide services that reduce cost-to-serve and provide added value. Can it succeed? We spoke with marketing chief David Kowal...

Read more: Proficiency Profile - Nectere dealer services group

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Leading US progressive passes
$50m sales 3X growth in 4 years


3 Feb'13 (Updated)

Innovative Office Solutions, based in Minneapolis (MN) is the leading progressive OPS reseller in the US. On Monday, the Innovative team celebrated its progress. We spoke to CEO Jennifer Smith about its incredible growth and inspirational plans to achieve $100m by 2020. Tomorrow...


Read more: Proficiency Profile - Innovative Office Solutions

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staples-velocity-vemana-frost-2Inside Staples
Velocity Lab

#1 reseller m-powering growth

through ecommerce innovation


30 Jan’13

We met with Staples CEO Ron Sargent recently and have never seen him so relaxed after ‘grasping the nettle’ on the European transformation. Everything now points to positive progress. We visited its Velocity Lab in Cambridge (MA) today to witness a great example of his optimism.

Read more: Proficiency Profiles: Inside Staples Velocity Ecommerce Lab

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Samsung-s111-people-sharingS u p e r s o n i c
Samsung  s o a r s

Galaxy S111 phone: ‘The
next big thing is already here’


24 Jan’13

Samsung is trampling rivals and gunning for Apple in the smartphone/tablet market. Can its hot streak last?

Read more: Proficiency Profile - Samsung

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WG-office-supplies-teamW i n n i n g
Game On!

Progressive UK reseller
invests in Radio/TV ads

5 Dec’12

WG Office Supplies of Crayford (UK) is on a roll. Its new radio and TV ad campaigns with UK leading media channels are bringing outstanding results…tomorrow

Read more: Proficiency Profile - WG Office

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Seaver-Edy-tangerine1Proficiency Profile

T a n g e r i n e
d r e a m  w o r k s!

Edy Seaver, the vivacious.
virtual Vegas reseller.


2 Dec’12 (Complete)

At United’s Vision’12 excellent conference last month we met for the first time, Tangerine Office Systems, the leading independent reseller in Vegas. We sat down with owner Edy Seaver, to discuss progress and plans

Read more: Proficiency Profile - Tangerine Office Systems

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Disrupters12-Bezos-MeehanD e a n s  of
D i s r u p t i o n

Amazon’s Bezos, Mason's

Meehan; the ultimate disruptors


2 Dec'12 (Complete)

In the current issue of Fortune magazine, Adam Lashinsky writes about the biggest threat to independent dealers in the OP marketplace. We highlight the relevant sections and nominate the OPS disruptor for 2012…

Read more: Deans of disruption - Amazon's Bezos; Mason's Meehan

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united-vision12-dochelliProficiency Profile

Dochelli’s doctrine

United sales chief details drive to
engage dealers’ user obsession


22 Nov’12 (Complete)

United Stationers’ Vision 2012 conference was one of its best! It was fast paced and super-relevant with excellent speakers from inside and outside the company. We met with new sales chief Harry Dochelli after his debut presentation about activating dealers’ user-obsession…


Read more: Proficiency Profile: United's VP sales Harry Dochelli


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